Kintone vs. ServiceNow App Engine

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kintone
Score 9.6 out of 10
N/A
Kintone is a customizable digital workplace platform used to manage data, tasks, and communication. The no-code drag-and-drop interface can be used to create custom applications.
$120
per month for 5 users (minimum)
ServiceNow App Engine
Score 7.9 out of 10
N/A
ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A
Pricing
KintoneServiceNow App Engine
Editions & Modules
Professional Subscription
$24
per month per user
No answers on this topic
Offerings
Pricing Offerings
KintoneServiceNow App Engine
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsMinimum requirement of 5 users. Kintone offers a free prototype to build with using existing process.
More Pricing Information
Community Pulse
KintoneServiceNow App Engine
Features
KintoneServiceNow App Engine
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Kintone
9.0
2 Ratings
14% above category average
ServiceNow App Engine
-
Ratings
Customer data management / contact management9.52 Ratings00 Ratings
Workflow management8.52 Ratings00 Ratings
Territory management10.01 Ratings00 Ratings
Opportunity management10.01 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.01 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Kintone
10.0
2 Ratings
26% above category average
ServiceNow App Engine
-
Ratings
Case management10.02 Ratings00 Ratings
Help desk management10.02 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Kintone
8.5
2 Ratings
10% above category average
ServiceNow App Engine
-
Ratings
Customizable reports8.52 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Kintone
8.5
4 Ratings
10% above category average
ServiceNow App Engine
-
Ratings
Custom fields8.84 Ratings00 Ratings
Custom objects8.33 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Kintone
7.0
1 Ratings
7% below category average
ServiceNow App Engine
-
Ratings
Marketing automation7.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Kintone
8.5
2 Ratings
11% above category average
ServiceNow App Engine
-
Ratings
Mobile access8.52 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Kintone
8.7
3 Ratings
3% above category average
ServiceNow App Engine
-
Ratings
Role-based user permissions8.73 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Kintone
8.0
2 Ratings
4% above category average
ServiceNow App Engine
-
Ratings
Reporting8.02 Ratings00 Ratings
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Kintone
-
Ratings
ServiceNow App Engine
8.1
12 Ratings
4% below category average
Visual Modeling00 Ratings7.212 Ratings
Drag-and-drop Interfaces00 Ratings8.411 Ratings
Platform Security00 Ratings8.312 Ratings
Platform User Management00 Ratings7.912 Ratings
Reusability00 Ratings8.411 Ratings
Platform Scalability00 Ratings8.212 Ratings
Best Alternatives
KintoneServiceNow App Engine
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Creatio
Creatio
Score 9.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.0 out of 10
Quixy
Quixy
Score 9.9 out of 10
Enterprises
Creatio
Creatio
Score 9.0 out of 10
Creatio
Creatio
Score 9.0 out of 10
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User Ratings
KintoneServiceNow App Engine
Likelihood to Recommend
9.0
(48 ratings)
6.8
(7 ratings)
Likelihood to Renew
8.3
(5 ratings)
-
(0 ratings)
Usability
7.8
(5 ratings)
7.6
(3 ratings)
Availability
10.0
(1 ratings)
10.0
(1 ratings)
Performance
9.0
(1 ratings)
10.0
(1 ratings)
Support Rating
9.4
(46 ratings)
-
(0 ratings)
Online Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
6.8
(4 ratings)
-
(0 ratings)
Configurability
9.6
(42 ratings)
8.0
(1 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
9.0
(1 ratings)
Ease of integration
5.0
(1 ratings)
10.0
(1 ratings)
Product Scalability
7.0
(1 ratings)
8.0
(1 ratings)
Professional Services
3.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(1 ratings)
10.0
(1 ratings)
Vendor pre-sale
2.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
KintoneServiceNow App Engine
Likelihood to Recommend
Kintone
Kintone is great if you want a software that will help you in managing your data, and keep track of which tasks are assigned to whom. It also helps to streamline communication and information in one central place. However, it is not for you if you are looking for something complex that has to manage a lot of data.
Read full review
ServiceNow
I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.
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Pros
Kintone
  • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
  • Ease of use. The interface is intuitive.
  • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
Read full review
ServiceNow
  • App Engine can be used by non-developers to create Applications on the go, without coding.
  • App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
  • App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.
Read full review
Cons
Kintone
  • I feel that Kintone is not well enough known yet. This means that other apps/APIs are not necessarily easy to connect with Kintone. Yes, you can use Zapier though for interfacing with other apps.
  • It would be great if it could give more customized options to change the look and format of certain things. You can make price quote apps, for example, but have to rely on 3rd party apps or programming skills to customize the look and fields.
  • If you make a table as an input field, it cannot connect to other internal Kintone apps for lookups and such.
  • I think there is more potential to make more customized data graphs.
Read full review
ServiceNow
  • The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
  • It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.
Read full review
Likelihood to Renew
Kintone
I still think that there's a room for Kintone's future, and high expectations for them in additional features and innovative tools and supports. Truly hope that they will support email features, and standardized supports for various plug-ins with the 3rd party software and apps. In the meantime, we will have to consider our ways of doing our work in all aspects
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ServiceNow
There are limited use cases where we are just using the service now app engine as of now
Read full review
Usability
Kintone
While, we have been quite happy with out choice to use Kintone, there are a couple of things (mentioned previously) that would make the experience better. Overall, it has been the best fit for our organisation. We are still in the process of building out a needed API and integrating that, so we have yet to reach full functionality with one of our apps in Kintone. Once we have that completed, I think we'll have a better idea of how well it truly works for us
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ServiceNow
Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction
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Reliability and Availability
Kintone
Never had an issue with this.
Read full review
ServiceNow
Almost 100% available on time
Read full review
Performance
Kintone
No issues.
Read full review
ServiceNow
No answers on this topic
Support Rating
Kintone
I have had very specific questions about different aspects of the software, and I have always been able to get a hold of someone who could help. If my sales rep didn’t know the answer, he would get me in touch with someone who did know the answer. The whole team is very ready to help. It definitely feels like they view my success as their success, which is so important with this type of software.
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ServiceNow
They tried their best to resolve our queries every time we contacted them about any technical support
Read full review
Implementation Rating
Kintone
Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
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ServiceNow
App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
Read full review
Alternatives Considered
Kintone
Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
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ServiceNow
There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.
Read full review
Contract Terms and Pricing Model
Kintone
Should be multiple pricing packages.
Read full review
ServiceNow
No answers on this topic
Scalability
Kintone
I could see this work for all departments if implemented correctly.
Read full review
ServiceNow
It is scalable but not reliable
Read full review
Professional Services
Kintone
Needed improvement at the time.
Read full review
ServiceNow
No answers on this topic
Return on Investment
Kintone
  • It has helped us reduce the amount of people we need to track our inventory. We’ve saved time and money using less people.
  • We are able to see our data much better now and have a spot that we can all look at the database on the go.
Read full review
ServiceNow
  • We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
  • By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
Read full review
ScreenShots

Kintone Screenshots

Screenshot of a view of apps from the portalScreenshot of 4 ways to build an appScreenshot of the drag and drop interfaceScreenshot of business app viewsScreenshot of Kintone appearing across desktop, and mobile