Kore.ai vs. Microsoft Copilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kore.ai
Score 7.9 out of 10
N/A
Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants. The Multi-engine NLP technique and intelligence capabilities of the platform are designed to understand the user's intent and give rapid resolution. Using the no-code capabilities, users can create conversational experiences without writing code;…N/A
Microsoft Copilot
Score 9.1 out of 10
N/A
Microsoft Copilot (formerly Bing Chat Enterprise) is an AI chatbot for the web and for work, available as a knowledge assistant to employees. Copilot is available at not additional cost with Microsoft 365 E3, E5, Business Standard, Business Premium, and A3 or A5 for faculty licenses.N/A
Pricing
Kore.aiMicrosoft Copilot
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Kore.aiMicrosoft Copilot
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Kore.aiMicrosoft Copilot
Top Pros

No answers on this topic

Top Cons

No answers on this topic

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Kore.aiMicrosoft Copilot
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User Ratings
Kore.aiMicrosoft Copilot
Likelihood to Recommend
8.5
(2 ratings)
8.0
(1 ratings)
Usability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Kore.aiMicrosoft Copilot
Likelihood to Recommend
Kore.ai
It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with Kore.ai.
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Microsoft
It is a great tool for the UX designers because it can generate initial images according to your needs, it is also a lifesaver when you need to have initial statistics or research about the users or their behavior, but on the other hand you need to have the criteria to know if the tool is giving you the exact information that you requested, or if the information is not 100% true.
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Pros
Kore.ai
  • Virtual Assistants.
  • Customer Journeys.
  • Bot Development.
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Microsoft
  • Generate Images
  • Answer questions
  • Create content
  • Explain a variety of topics
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Cons
Kore.ai
No answers on this topic
Microsoft
  • Sometimes it has some errors during the response
  • The answers to certain questions might not be 100% accurate
  • It is not possible to iterate or modify the generated images
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Usability
Kore.ai
For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform.
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Microsoft
No answers on this topic
Support Rating
Kore.ai
Our experience using Kore.ai makes it one of the best AI chatbot platforms we have ever used. Kore.ai bot builder is extremely easy to use and does not require technical expertise to make it live. A change in the flow can be made whenever required with the bot.
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Microsoft
No answers on this topic
Alternatives Considered
Kore.ai
No answers on this topic
Microsoft
I love Bing Copilot because it is integrated to Bing, I can have the answers easily using my phone or my laptop. The answers show the links just in case one needs to have further information about a topic, and somehow the tool feels friendlier than the other tools such as Google Bard or ChatGPT. The quality of the generated images is great as well
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Return on Investment
Kore.ai
  • Assisted in solving customer questions.
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Microsoft
  • I have increased my productivity about 30% more since I started using Bing Copilot
  • It has been very easy to use and implement to my daily activities in my current job
  • It has improved my emails about 50%, memos and reports by suggesting me better ways to communicate my ideas
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ScreenShots

Kore.ai Screenshots

Screenshot of Conversation Driven Dialog Builder - Feed user and IVA interactions as messages, and the platform automatically converts them into executable dialog tasks. Making it easier for non-developers to build sophisticated IVAs.Screenshot of Explainable AI - Debug the logic behind AI, use this information to make necessary changes, and fine-tune the performance.Screenshot of Simple UI to train the IVA for intents, entities, synonyms, and traitsScreenshot of Analytics to track intent recognition rate, successful/unsuccessful interactions, dropoffs, popular channels and languages, NLP metrics, conversation flows and other critical metrics.