Kubernetes vs. Totango

K8s should be avoided - If your application works well without being converted into microservices-based architecture & fits correctly in a VM, needs less scaling, have a fixed traffic pattern then it is better to keep away from Kubernetes. Otherwise, the operational challenges & technical expertise will add a lot to the OPEX. Also, if you're the one who thinks that containers consume fewer resources as compared to VMs then this is not true. As soon as you convert your application to a microservice-based architecture, a lot of components will add up, shooting your resource consumption even higher than VMs so, please beware. Kubernetes is a good choice - When the application needs quick scaling, is already in microservice-based architecture, has no fixed traffic pattern, most of the employees already have desired skills.

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for a CSM it´s marvelous, you have in one window everything,the agenda for your day by day work, the workload you have in a day,all the customers database and call history added by tasks and toutch points, the to do thing in each customer you know what to do next, with renewal you hace an digital engadgement with customers inform they need to renew in order to keep using the app.

• Complex cluster management can be done with simple commands with strong authentication and authorization schemes
• Exhaustive documentation and open community smoothens the learning process
• As a user a few concepts like pod, deployment and service are sufficient to go a long way

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• Enables us to easily send and collect NPS & CSAT scores regularly.
• Syncs with HubSpot to bring in updated client data and deals automatically.
• Allows us to manage clients based on health score which is multi-dimensional.
• I can log touch points directly in Totango from Gmail so easily..
• As we improve and develop our non SaaS business client experience, Totango continues to develop more functionality that we can benefit from.

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• Local development, Kubernetes does tend to be a bit complicated and unnecessary in environments where all development is done locally.
• The need for add-ons, Helm is almost required when running Kubernetes. This brings a whole new tool to manage and learn before a developer can really start to use Kubernetes effectively.
• Finicy configmap schemes. Kubernetes configmaps often have environment breaking hangups. The fail safes surrounding configmaps are sadly lacking.

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• Integrations -- in my experience, they constantly break and disconnect.
• Implementation -- I feel it was a HUGE challenge to set-up our environment. It took over 200 hours and it didn't work.
• Communication -- during implementation/onboarding, in my opinion, we were mislead on how to create some of our custom data objects and it ended up being a big waste of time since the approach we were instructed to use ended up being incorrect.

The Kubernetes is going to be highly likely renewed as the technologies that will be placed on top of it are long term as of planning. There shouldn't be any last minute changes in the adoption and I do not anticipate sudden change of the core underlying technology. It is just that the slow process of technology adoption that makes it hard to switch to something else.

I personally believe Totango is the right Customer Success Tool for me, my team, and my organization. I couldn't find limitations until now, it's capabilities are on point and it's very scalable. of course, transitioning to another tool would mean a lot of hours and training, and would expose risks

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It is an eminently usable platform. However, its popularity is overshadowed by its complexity. To properly leverage the capabilities and possibilities of Kubernetes as a platform, you need to have excellent understanding of your use case, even better understanding of whether you even need Kubernetes, and if yes - be ready to invest in good engineering support for the platform itself

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It is easy to use and understand, and simple to follow day to day. Logging notes and tasks is one of the key areas this is utilised along with tracking reports and accessing key data points for conversations with customers which is helpful. Mobile app helps too to access information on the go.

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I have yet to experience any downtime with Totango (knock on wood) so reliability has been really top tier since we were onboarded. Given that the support team has been really helpful so far, I can imagine should downtime every be the case, they'll be able to communicate proactively/effectively on the current state of the platform

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At times the integration sync can be really slow when it comes to touchpoints. I can't say the same for customer health syncing, but I do tend to notice the lag from email syncing, and in those cases, I will need to refresh the Totango page a couple of times or wait a couple of extra seconds/minutes for it to show up.

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I give Totango a support rating of 10 because I can always get support whenever needed. If its a technical issue, I know I can email their support team for help. If it's a more in depth question with respect to our instance of Totango, I can reach out to our CSM and always get help in a very reasonable amount of time. I always look to Totango as the standard when I think of how to best communicate and support our own customers.

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Our CSM did a great job of conducting the training so we understand, at the very least, the functionality that is directly relevant to us. This also allowed us to train our own new team mates when onboarding based on the training flow that was first presented to us. This was also conducted as a interactive sessions, as training are notoriously known to be dry

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Totango has been easy for our team to integrate most of our new features into, which is great considering we have to factor in the customers' usage of the new features into all of the health and usage metrics we have. It has taken a while to integrate our second product however, which is why I would rank this a 7.

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Most of the required features for any orchestration tool or framework, which is provided by Kubernetes. After understanding all modules and features of the K8S, it is the best fit for us as compared with others out there.

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Pipedrive is a great CRM for Sales purposes but it doesnt give much tools for CX management. Totango is all the opposite, it is an excellent product for Customer Management . We currently use both platforms integrated with each other and it gives great results to both Sales and Customer Success teams

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Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor

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• Because of microservices, Kubernetes makes it easy to find the cost of each application easily.
• Like every new technology, initially, it took more resources to educate ourselves but over a period of time, I believe it's going to be worth it.

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• Since using Totango we have seen our engagement numbers go up as we are better able to identify the groups that are struggling.
• We have also seen an increase in retention as we are more consistent in messaging and not missing any data.

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