Kustomer vs. MCA Suite
Kustomer vs. MCA Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
MCA Suite | N/A | MCA Suite is a customer relationship management (CRM) system built specifically for companies in the merchant cash advance industry. | N/A |
Kustomer | MCA Suite | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
More Pricing Information |
Kustomer | MCA Suite | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Sales Force Automation |
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CRM Reporting & Analytics |
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Security |
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CRM Project Management |
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Kustomer | MCA Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | MCA Suite | |
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Likelihood to Recommend | 9.0 (38 ratings) | 6.0 (1 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.4 (4 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | - (0 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | MCA Suite | |
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Likelihood to Recommend | Kustomer, LLC | Five Components, Inc. |
Pros | Kustomer, LLC | Five Components, Inc. |
Cons | Kustomer, LLC | Five Components, Inc. |
Likelihood to Renew | Kustomer, LLC | Five Components, Inc. No answers on this topic |
Usability | Kustomer, LLC | Five Components, Inc. No answers on this topic |
Reliability and Availability | Kustomer, LLC | Five Components, Inc. No answers on this topic |
Performance | Kustomer, LLC | Five Components, Inc. No answers on this topic |
Support Rating | Kustomer, LLC | Five Components, Inc. No answers on this topic |
In-Person Training | Kustomer, LLC | Five Components, Inc. No answers on this topic |
Online Training | Kustomer, LLC | Five Components, Inc. No answers on this topic |
Implementation Rating | Kustomer, LLC | Five Components, Inc. No answers on this topic |
Alternatives Considered | Kustomer, LLC | Five Components, Inc. |
Scalability | Kustomer, LLC | Five Components, Inc. No answers on this topic |
Return on Investment | Kustomer, LLC | Five Components, Inc. |
ScreenShots | Kustomer Screenshots |