Kustomer vs. Second CRM
Kustomer vs. Second CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
Second CRM | N/A | Second CRM offers a common technology platform, covering sales, customer service and operations, for small to medium businesses, to implement data driven standard processes that improve productivity and help businesses scale. Along with the generic automation software that serves majority of small to medium businesses, Second CRM for Industries, offer preconfigured Second CRM solutions, helping customers to immediately benefit from the proven best practices, with enterprise level support. | N/A |
Kustomer | Second CRM | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | Multiple editions available starting from US$24 per user per month. Second CRM is a pay-as-you-go service. There are no long-term or multiple year contracts; however the first payment is for a minimum of six months. The vendor offers a discount for those who choose to pay for a year in advance. | ||||||||||||||
More Pricing Information |
Kustomer | Second CRM | |
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Top Pros | No answers on this topic | |
Top Cons |
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Kustomer | Second CRM | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Kustomer | Second CRM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | Second CRM | |
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Likelihood to Recommend | 9.0 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.4 (4 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | - (0 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | Second CRM | |
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Likelihood to Recommend | Kustomer, LLC | Soft Solvers Solutions No answers on this topic |
Pros | Kustomer, LLC | Soft Solvers Solutions No answers on this topic |
Cons | Kustomer, LLC | Soft Solvers Solutions No answers on this topic |
Likelihood to Renew | Kustomer, LLC | Soft Solvers Solutions No answers on this topic |
Usability | Kustomer, LLC | Soft Solvers Solutions No answers on this topic |
Reliability and Availability | Kustomer, LLC | Soft Solvers Solutions No answers on this topic |
Performance | Kustomer, LLC | Soft Solvers Solutions No answers on this topic |
Support Rating | Kustomer, LLC | Soft Solvers Solutions No answers on this topic |
In-Person Training | Kustomer, LLC | Soft Solvers Solutions No answers on this topic |
Online Training | Kustomer, LLC | Soft Solvers Solutions No answers on this topic |
Implementation Rating | Kustomer, LLC | Soft Solvers Solutions No answers on this topic |
Alternatives Considered | Kustomer, LLC | Soft Solvers Solutions No answers on this topic |
Scalability | Kustomer, LLC | Soft Solvers Solutions No answers on this topic |
Return on Investment | Kustomer, LLC | Soft Solvers Solutions No answers on this topic |
ScreenShots | Kustomer Screenshots | Second CRM Screenshots |