Likelihood to Recommend We had an absolute breeze with the dashboard, notifications, privacy protection, reporting tools, the NextUp community's professional development opportunities, and network and tournament registration. However, we were less thrilled with the integration with our existing mobile coaching and parent's apps, eCommerce platforms, scheduling platforms, and web-based tools. Also, the marketing tools felt just a little cookie-cutter and didn't fit our needs as well as some other tools we've used.
Read full review Shailja Rohillah, of Omnify, went above and beyond to respond quickly and did everything she could to accommodate my needs. Even when the exact thing I wanted, was not an option, Shailija not only found a work around but put the time in herself to address my need.
Read full review Pros Data management. Registration management. Schedule management. Read full review Omnify's customer service during setup is excellent. Very knowledgeable and patient. Omnify's seems infinitely customizable to suit any need. Omnify's web presence is simple to use to make a reservation. Omnify can be customized to include pictures of your business, facility, etc. Read full review Cons The external app integrations can be a bit buggy. The Youth Sports Websites are rather bland. The provided integrated payment gateway wasn't very price competitive. Read full review We would love to have more specific options for restricting the number of times a client can book a reservation per week. It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet. We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts. Read full review Usability I'd give it a 10 except it didn't always render well on mobile devices, which caused some frustration for users. Otherwise it was easy to use, easy to manage, easy to make it look like "our" site, and very pleasant.
Read full review Support Rating Omnify's customer service has been pretty much always on point. Their chat feature is a great way to keep track of past communications and follow up on recurrent issues, and their response time is most of the times very quick.
Read full review Alternatives Considered My favorite was Jersey Watch among all customizable automated scheduling, online registration, roster management, platforms. Jersey Watch included: built-in registration features, custom forms with questions and pricing that met the needs of our club. The donation feature to encouraged parents to donate at the time of registration. We had seamless communication with parents, players, and coaches. Also, the messaging tools allowed us to send emails and texts with a few clicks from your computer or phone with important updates like cancellations, registration announcements, and fundraiser info. We were able to ask candidates to complete background checks directly from our account; My second favorite was the Bench App. It was an app platform that was like the Trello of event organizing. Just the right features, with everything you'd expect, but nothing more. We found it easy and fun to use. It was a 100% free and ad-free app, but we outgrew it.
Read full review Before Omnify we used Jumbula. Jumbula made registering families much easier but Omnify has the benefit of auto-renew and auto-pay plus the membership set up in general is something new that Omnify provides. We have also used Formsite in the past but it requires a bit more administrative back end work for our employees than Omnify does.
Read full review Return on Investment We have a more efficient registration. We have a more efficient scheduling. Our tournaments have been able to operate at reduced costs. Read full review My ROI is calculated by customer satisfaction and Omnify allowed us to operate three community pools during a pandemic, making those that wanted to use community amenities able to do so in a measured and safe way. Read full review ScreenShots