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Omnify is user friendly with great customer support!
November 02, 2020

Omnify is user friendly with great customer support!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Omnify

Omnify is being used across our whole facility. Members must make reservations to enter and use our swimming pool or exercise room. We have hour long reservations and half hour reservations.
  • Customer support team is always very professional and thorough with assistance.
  • It has never errored in reservation specifications.
  • The set up is very user-friendly for administrators and users.
  • We would love to have more specific options for restricting the number of times a client can book a reservation per week.
  • It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet.
  • We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts.
  • It's made keeping facility numbers under control much easier.
  • We think the price point is fair.
We did not like Sign Up Genius because it had limited functionality and was less organized. It also was not nearly as user-friendly.
For the most part, Omnify is fairly easy to navigate. However, there are some functions that are a little difficult to grasp, and some limitations that make record keeping a little difficult. I also think the labels of "inactive" and "lead" are a little confusing. The "inactive" status doesn't always appear to be accurate. Overall on a whole, however, the software has been great for our facility.
Customer service reps have been very helpful. The only reason I would not give it a 10 is because there were occasions where I had to wait several days for a response. I would guess this is because the number of users they have has grown a lot over the last few months.

Do you think Omnify delivers good value for the price?

Yes

Are you happy with Omnify's feature set?

Yes

Did Omnify live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Omnify go as expected?

Yes

Would you buy Omnify again?

Yes

Omnify is great for a facility with multiple areas where reservations are needed. I don't think it's necessary to pay for the service if you only have one area to make reservations.