Need to Operate with Fewer Surprises in Your Flow of Bookings or Clients? Have a Pool Facility to Open During a Pandemic?
April 29, 2021

Need to Operate with Fewer Surprises in Your Flow of Bookings or Clients? Have a Pool Facility to Open During a Pandemic?

Jeremy Cushman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Omnify

I am the manager of a property management company and we have three community pools and Omnify helps us facilitate safe access and use of the pool facilities during the global pandemic. We use Omnify during the pool season, but see advantages to expanding its use to facility rentals and common area reservations also.

The team at Omnify was very skilled and able to look at unique issues such as limiting the ability to make reservations to only those in our community. Omnify is very flexible and the team behind the product like Ms. Shailja Rohillah are able to provide any additional customization needed to suit you specific needs.
  • Omnify's customer service during setup is excellent. Very knowledgeable and patient.
  • Omnify's seems infinitely customizable to suit any need.
  • Omnify's web presence is simple to use to make a reservation.
  • Omnify can be customized to include pictures of your business, facility, etc.
  • Omnify does not have experts in every field working the customer service lines and are not intimately familiar with all facets of all business types and so think about how your going to use the system and if you need to filter those that access your site. Problem solving takes some collaboration to be most successful.
  • If you need to invite your customers, vs. allow them to find you, Omnify should make it part of the process to send sample/draft emails to the host/purchaser before sending them to your customers.
  • Omnify's flexibility allows multiple avenues to fix the same problem, but some of the fixes work better than others and some sort of hierarchical decision tree to help you understand and explain the flow of data, customers, reservations, etc. better. Their team can fix or customize anything but the customer doesn't know the scope of that and how it relates to their business when initially making an Omnify account.
  • Customization of "classes" as well as time saving features to announce emergency closings, etc. to all reservation holders, which for pools can be a clap of thunder or a mechanical breakdown.
  • Being web-based, community members can make reservations on their own time, from the parking lot outside if need be, vs. needing to call, email, etc. to reserve a time.
  • My ROI is calculated by customer satisfaction and Omnify allowed us to operate three community pools during a pandemic, making those that wanted to use community amenities able to do so in a measured and safe way.
I looked at software based systems for access control, etc. none of them could provide all of the features and usability for both the end user and host that Omnify could. Other, similar web/cloud based services are not as flexible or customizable. Omnify knows that everyone's business isn't the same and has a skilled team of customer care folks ready to do whatever is needed to help you succeed.

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Microsoft 365 (formerly Office 365), GoToMeeting
Omnify is great for setting reservations to use a facility or item. I don't know how we would have facilitated use of three community pools during a global pandemic without Omnify and it was simple for our community members to sign up for and use.

I think that Omnify's customization makes it well suited for nearly any business that manages time like they do their clientele.