Omnify Review
November 30, 2020

Omnify Review

Isabel Artigues | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Omnify

We used Omnify to book appointments & classes online, as well as managing the schedule of the practitioners working in the clinic (which is the onsite care facility inside a university). Only the health clinic used Omnify. It helped me manage all the business operations remotely which is great given that I travel a fair amount.

Pros

  • Online schedule & Bookings w/ payment.
  • Linking sales to appointments & to clients in a seamless way.
  • Integration with Google Calendar for easy access & integration with personal schedule.
  • Customer service & IT support.

Cons

  • Focus more on group classes than on individual appointments.
  • Payment errors at times.
  • Pricing point at the beginning allowed for growth.
  • Margins started shrinking as pricing went up though.
  • Ability for online booking & payments allows to save on front desk staff.
The Omnify price point makes it very competitive against its competition. Their great customer service also ensures your issues get dealt with (almost always) in a timely manner. The main thing is to ensure it ticks all the boxes (or as many as possible) for what you want the platform to do -- Omnify has been great at delivering most of my needs over the past 5 years and I'm grateful for their team as they have taken a lot of my feedback and implemented it into software developments.
The interface is very user friendly and the usability is great. Once you get to know the platform, it is very easy to make edits on services, events, staff and clients -- making for an efficient business operations.
Omnify's customer service has been pretty much always on point. Their chat feature is a great way to keep track of past communications and follow up on recurrent issues, and their response time is most of the times very quick.

Do you think Omnify delivers good value for the price?

Yes

Are you happy with Omnify's feature set?

Yes

Did Omnify live up to sales and marketing promises?

Yes

Did implementation of Omnify go as expected?

Yes

Would you buy Omnify again?

Yes

Omnify is great for any small business or entrepreneur that is getting started with online bookings & payments. They are great to schedule group classes and have integrated well with Zoom to keep up with the digital boom happening this year.
It is less suited for spa or boutique businesses whose main operations are 1-on-1 appointments, since that side of the platform has been less of a priority for development.

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