Overall Satisfaction with Omnify
2020 brought new challenges to managing the pool at our member-owned club. We had to find a way to limit and track pool users in adherence with state guidelines for fitness facilities. We reviewed our existing software options and couldn't find an effective, maintainable, cost-effective solution for our needs. We reviewed Omnify and were pleased with the friendly interface, ease of setup, and budget-friendly cost. As the volunteer that was setting up the product, I was pleased with the high level of support and quick response to any questions or issues that arose. Omnify also was a model for "agile" development with weekly incremental updates and a system for voting on requested functionality. I have worked in the IT industry for 25 years and Omnify's prompt, friendly, and accurate customer service is one of the best I've ever experienced. Our gatekeepers found it easy to check people in on the mobile app and, while we didn't end up needing it (luckily), the ease of accessing attendance information would have simplified contact tracing.
- Customer support. Every time I had a question I got prompt, friendly, and knowledgeable help.
- Ease of set-up. I had no prior experience in the tool and set up our schedule and our users in 1 evening.
- Pleasant user interface. It was easy to read, easy to customize (even in the "cheap" version), and overall very professional.
- Rapid development cycles. We seemed to get new and exciting functionality every 1-2 weeks.
- The web site didn't always render well on mobile devices.
I'd give it a 10 except it didn't always render well on mobile devices, which caused some frustration for users. Otherwise it was easy to use, easy to manage, easy to make it look like "our" site, and very pleasant.
Every time I had a question, Omnify had a quick, friendly, knowledgeable response. Every time.
Do you think Omnify delivers good value for the price?
Are you happy with Omnify's feature set?
Did Omnify live up to sales and marketing promises?
Did implementation of Omnify go as expected?
Would you buy Omnify again?
We only used it for pool sign-ups and found it perfect for our needs. We could cap the number of attendees, use Omnify to notify users of session changes, customize communications, and attach a liability waiver to the site. We were able to extract data from the tool and produce analysis of usage that allowed us to make informed changes to our sessions and our policies.