LeonardoMD (Discontinued) vs. Qualifacts Insync

I would not tell my Real Estate client about this but as we know it is called LeonardoMD for a reason. I did a demo on a product a year back that offers way more automated emailing reminders for patients and I think that LeonardoMD would improve if it could offer emails and texts that could auto send reminders to patients for the appointments.

Incentivized

Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!

• Booking Appointments
• Tracking the Patients interactions with the Practice
• Billing
• Reports on the Staff Utilizing the software

Incentivized

• Easy launch from the scheduler to all aspects of patient chart
• Smooth processes from check-in to accounts receivable
• Individualized support, especially on the RCM side with Account Managers
• User-friendly interface and excellent email/phone support
• Ability to customize with the Implementation team
• On-site training - so very helpful!

• Internal Email System
• Variety of Reports
• Availability for editing the user fields for a more personalized experience.

Incentivized

• We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
• We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package

We are shopping for a replacement software now.

It does exactly what the medical practice I was working with needed.

Incentivized

We have a very common behavioral health practice. We were stunned to learn that they did not have templates for common procedures. They create every customer system from scratch. That causes unnecessary delay and aggravation. Plus, you can't make any modifications after the fact. Whatever you decided on Day 1 you are stuck with.

I normally would use Leonardo with ACT now Sage I think. The reason for the 2 used together is the lack of email automated systems that Leo did not have. I am not sure if they have it now. But it is nice to have detailed notes and user fields that can be edited like Sage (ACT) allows. It was also nice to have the counselor able send emails and the ACT software keep track of the email in the history section

Incentivized

NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!

• We love the ease of use, it really creates a smooth process between departments.
• We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
• The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.

Incentivized