LEX Reception vs. MiContact Center

LEX Reception is certainly best suited as an answering service for law firms. LEX Reception would be particularly useful for firms that have limited staff and need a solution without hiring an employee or for other firms that need overflow call answering or after-hours call answering. If the firm needs personal assistant/call-out features LEX Reception may be less appropriate.

Incentivized

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

• Only serves law firms - specialized service.
• Portal allows you to make our own changes to call-handling instructions.
• Can schedule appointments and take consultation payments over the phone.

Incentivized

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

• Missing functionality - clients cannot send pictures via text through the mobile app.
• Does not have the ability to serve as a Personal Assistant - cannot send call-out requests.

Incentivized

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

LEX Reception is more specialized (for law firms), has better-trained receptionists, and has a better price point.

Incentivized

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• Improved efficiency.
• Has given us a lot of time back to work instead of being on the phone.
• Reduced cost from our previous answering service.

Incentivized

• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized