Lightspeed Retail vs. Restaurant365

It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.

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I think any business that needs to track its expenses and create a P&L and balance sheet could benefit from this program. Once you get the training on it, it really makes the whole thing a breeze, saves you time, and creates beautiful reports. I don't know any business that wouldn't need it. Maybe if your business is selling one thing, maybe it won't be worth it for you. I think the sales would need to back up the subscription price, so I would weigh that into the equation. But there is nothing R365 doesn't do. It does inventory, it does waste tracking, it gets into the nitty gritty of business.

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• Lightspeed Retail has great reports that are very easy to read and understand.
• Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics.

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• Invoice tracking.
• Expense tracking.
• Sales tracking.
• Labor tracking.

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• With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items.
• Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified).
• Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.)
• Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations.
• Weak system for receiving purchase orders.
• Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this.

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• Credit cards and banks don't always connect, so sometimes you have to manually import transactions or reconnect the bank.
• When classifying transactions, the program can lag at times.

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Simply well designed with obvious icons per component, making it easy to interface with.

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I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.

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Lightspeed is faster, sleeker and more modern than our previous POS system. I can’t express enough how easy the online store portion of Lightspeed is - it just intuitive and sometimes, is TOO easy, I feel like I have to be forgetting something. Lightspeed is staying modern and current where our previous POS was not

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The sales integration and labor integration with our POS is really where it is light years better than QB. Quickbooks is good, but R365 is like QB on steroids. The drill down feature is fantastic, which QB doesn't have, and again, the sheer number of reports and customization is an asset. There is so much customization on R365 that I forgot to mention earlier on. And the level of support! You can go to their online support center and get answers so fast! You chat with a live person, not a bot, and they are real people giving you real answers.

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• Certainly has saved money on cash-outs/ accounting due to QuickBooks integration.
• Faster processing through tills means happier customers and more sales per hour.
• Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced.

• Accuracy! Accuracy all around.
• Now we know exactly how much money we are making, rather than a roundabout guess based off a spreadsheet.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info