Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.
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RETAILvantage
Score 6.0 out of 10
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RETAILvantage is a retail management system developed by PROFITsystems, the company acquired by Accellos in 2013 and in turn acquired by HighJump after the mid-2014 merger of Accellos and HighJump software.
It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
Definitely works well for any furniture company that wants one program that will help almost every aspect of your company run more smoothly. There is a learning curve to learn all of the functions and reports to take full advantage of all of the things RETAILvantage can do, but you will start seeing your business run more smoothly right away. The other nice things about RETAILvantage is that they have recently been partnering with other technologies to help the entire business, i.e. a truck scheduling technology, a review technology, a website company, etc
Lightspeed Retail has great reports that are very easy to read and understand.
Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics.
Keeping track of inventory- making POs, receiving, and tracking any movement of the inventory.
Keeping track of all customer's purchases- it keeps all sales for 8-10 years in the history.
Keeping all of our customer's information organized, you can print out reports by purchases within a date range and can even do it by categories or vendors they purchased.
With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items.
Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified).
Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.)
Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations.
Weak system for receiving purchase orders.
Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this.
It is not an accounting program, it does simple accounting reports and actions but it doesn't do some things in detail so we have to manually do a few entries.
RETAILvantage is constantly updating and making changes to improve based on customer input.
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
Lightspeed is faster, sleeker and more modern than our previous POS system. I can’t express enough how easy the online store portion of Lightspeed is - it just intuitive and sometimes, is TOO easy, I feel like I have to be forgetting something. Lightspeed is staying modern and current where our previous POS was not
