LimeSurvey vs. Medallia

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LimeSurvey
Score 8.9 out of 10
N/A
LimeSurvey, a German company, offers their open source survey software, available with paid hosted and premium editions.
$34
per month
Medallia
Score 9.1 out of 10
N/A
Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.N/A
Pricing
LimeSurveyMedallia
Editions & Modules
Free
$0
per month
Expert
$29
per month (billed annually)
Basic
$34
per month (billed monthly)
Enterprise
$74
per month (billed annually)
Corporate
custom pricing
No answers on this topic
Offerings
Pricing Offerings
LimeSurveyMedallia
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsFree 25 responses/month 10 MB upload storage 30+ question types 80+ languages Panel integration Question editor Skip logic and branching Piping and micro-tailoring Survey management GDPR compliance Custom survey design Data export Excel, CSV, R, Stata, SPSS, Word, & PDF API access Basic ($34/month, billed monthly) Everything in Free + 1000 responses/month 250 MB upload storage white-label surveys email support Expert ($29/ month, billed annually) ($348 annually) Everything in Free + 10,000 responses/year 1 GB upload storage email support white-label surveys removal of LimeSurvey branding 1 alias domain Enterprise ($74/month, billed annually) ($888 a year) Everything in Free + 100,000 responses/year 3 GB upload storage priority email support white-label surveys removal of LimeSurvey branding 2 alias domains Corporate (custom)
More Pricing Information
Community Pulse
LimeSurveyMedallia
Top Pros
Top Cons

No answers on this topic

Features
LimeSurveyMedallia
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
LimeSurvey
8.3
1 Ratings
6% above category average
Medallia
-
Ratings
Survey templates8.01 Ratings00 Ratings
Themes8.01 Ratings00 Ratings
Custom logo/branding9.01 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
LimeSurvey
8.7
1 Ratings
1% above category average
Medallia
-
Ratings
Changes to live survey9.01 Ratings00 Ratings
Question design help8.01 Ratings00 Ratings
Multiple question types9.01 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
LimeSurvey
9.0
1 Ratings
8% above category average
Medallia
-
Ratings
Survey logic flexibility9.01 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
LimeSurvey
7.0
1 Ratings
16% below category average
Medallia
-
Ratings
Response tracking9.01 Ratings00 Ratings
Data export10.01 Ratings00 Ratings
Standard reports6.01 Ratings00 Ratings
Custom reports6.01 Ratings00 Ratings
Analytics4.01 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
LimeSurvey
7.5
1 Ratings
11% below category average
Medallia
-
Ratings
Access controls8.01 Ratings00 Ratings
Compliance7.01 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
LimeSurvey
8.0
1 Ratings
1% below category average
Medallia
-
Ratings
Vendor-offered crowdsourcing8.01 Ratings00 Ratings
Respondent restrictions8.01 Ratings00 Ratings
Best Alternatives
LimeSurveyMedallia
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Score 9.7 out of 10
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Score 8.9 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 6.8 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LimeSurveyMedallia
Likelihood to Recommend
10.0
(1 ratings)
9.2
(21 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
7.0
(2 ratings)
User Testimonials
LimeSurveyMedallia
Likelihood to Recommend
LimeSurvey
For a cost-effective online survey solution, LimeSurvey is excellent. While it cannot compete with high-end, expensive software like Qualtrics, it does a great job.
Read full review
Medallia
Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
Read full review
Pros
LimeSurvey
  • Ease of use.
  • Customizable.
Read full review
Medallia
  • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
  • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
  • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
Read full review
Cons
LimeSurvey
  • Limited email handling.
  • Some customizations are difficult.
Read full review
Medallia
  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
Read full review
Usability
LimeSurvey
No answers on this topic
Medallia
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Read full review
Support Rating
LimeSurvey
No answers on this topic
Medallia
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
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Alternatives Considered
LimeSurvey
LimeSurvey was much cheaper than Qualtrics but certainly less powerful. From a survey standpoint, it has more capabilities than SurveyMonkey and Zoho. LimeSurvey has no reporting or analytic capabilities.
Read full review
Medallia
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
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Return on Investment
LimeSurvey
  • LimeSurvey costs are extremely low.
  • Some limitations have restricted our potential business.
Read full review
Medallia
  • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
  • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
Read full review
ScreenShots

LimeSurvey Screenshots

Screenshot of Screenshot of

Medallia Screenshots

Screenshot of Employee EngagementScreenshot of Customer ProfileScreenshot of IoT FeedbackScreenshot of Medallia MobileScreenshot of Organizational HierarchyScreenshot of Suggested Actions