Linear vs. Skype (discontinued)

Linear is particularly well suited for teams that need a fast, intuitive way to organize and prioritize work across multiple projects. In my experience, it's been especially useful for tracking client work by priority, assignee, and project, while providing clear visibility into ownership and progress. Its clean interface makes it easy.

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Having interacted with a new replacement tool, Microsoft Teams, it is challenging to recommend Skype, as it lacks some essential features, such as being less equipped with the latest updates, and it is not platform-independent, causing issues on PCs and phones, as well as during calls that might hinder work.

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• Linear agent.
• Quick glance at current status of tickets.
• Allow customization to view only the relevant tickets and information for each user.

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• The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
• Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
• Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.

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• Linear is missing documentation features like Jira Confluence. We can use Notion but it would have been great if Linear offered more comprehensive solution
• Eventhough we can manage releases with projects, it is hard to manage them when there are multiple projects being released at the same time. The initiatives feature kind of handles this but if we can assign tasks to a release that would be awesome
• Being able to invite guests without costing extra money. Platforms like Clickup allow you to invite a limited no of guests without costing extra money.
• Linear is not good if you are software services company and want to manage multiple client projects. Linear is built for product teams.

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• Skype is a RESOURCE hog. People who have limited bandwidth will have poor call quality.
• It is hard to figure out how to use emojis and upload images in the chat.
• The background images do not fool anybody....it is clearly not your real background.

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I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.

I already spoke to this in a previous question but, if you've ever used Jira, Linear should feel quite natural. It is a project management tool rooted in issues/tickets to which you can also add sub-tasks and various details. There is some customization but Linear has attempted to shape its offering as the most essential features necessary for this type of work.

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Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.

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I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.

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It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.

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When we are using jira it felt light the application itself is very heavy usage and the UI feel like boring and features were not good as compared to Linear. As QA when shifted to Linear i felt huge difference in process of ticket creation and tracking compared to jira and sometimes Jira would get stuck, but Linear didn't.

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We use Skype in combination with Grasshopper. While Grasshopper acts as a routing toll free number with extensions, if we are making calls directly, we do it through Skype. Skype's desktop and mobile apps are easier to use, and provide unlimited local calls at a flat, affordable rate. Allowing our team to use their existing mobile or desktop devices without additional hardware for business office phone calls is important, and Skype makes that possible

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The service provided is up to date, as discussed before buying.

• Improved visibility into work across clients by providing a centralized view of tasks, priorities, and ownership.
• Increased team efficiency by replacing scattered personal task lists with a shared workflow.
• Helped prioritize high-impact work by organizing tasks by clients, priority and assignee.

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• Skype made keeping in touch with an advisor in Mexico very easy. The initiative there resulted in 5 new partnerships.
• Skype has helped me with account management for at least 3 customers in LATAM--usually it's a fast way to answer a question about a support renewal.
• For about 9 months Skype helped me stay in touch with a colleague in Prague. We would meet once a week to go over sales activities.

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