Baseline functionality, but it has everything you need.
May 26, 2021

Baseline functionality, but it has everything you need.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype

Skype is being used across the entire organization of about 800 full-time employees plus many more contractors, interns, consultants, etc. Some departments use the tool and all of its function more than any others, but the whole organization uses it for video calls, voice calls, and instant chat. It solves most problems for remote collaboration and connection since we have many remote employees and the change in location status due to the pandemic situation.
  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
  • The overall functionality and robustness could use new features and updates. For example, breakout rooms, screen sharing, recording the calls, etc.
  • If there are issues with connections or technical issues, there aren't many resources or links to help out or self troubleshoot. No technical support chat available either.
  • Overall, [an] increase of functionality and customization is what is needed the most. Still a stable product.
  • Skype has contributed to increased efficiency for remote collaboration, especially now due to the ways things are and having so many remote employees. Without this tool, or any collaboration tool, business could not move forward.
  • I think Skype is the cost effective solution also between it and the other competitors out there. I'm not privy to the exact costs, but it strikes me as the cheaper option.
  • The only negative impact I would say is its lack of functionality and customization for larger organizations or groups that have employees spread out or require inter-departmental collaboration.
I wasn't involved in the decision to purchase Skype, so I can't comment on what exactly was the deciding factor or criteria. But compared to other similar tools, Skype is probably on the lower/cheaper end and doesn't offer as much customization or functionality but for smaller companies, it does everything it needs to do or should do to keep the business moving forward. It's a good option for those that have a tighter budget or don't need anything fancy.

Do you think Skype delivers good value for the price?

Not sure

Are you happy with Skype's feature set?


Did Skype live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype go as expected?

I wasn't involved with the implementation phase

Would you buy Skype again?


Skype is appropriate for smaller to medium-sized organizations. I'm not sure of the price of the tool or the subscription, but it strikes me as a tool that is on the cheaper end of the range versus Adobe Connect, Zoom, RingCentral, Microsoft Teams, etc. It does what you need it to do and nothing more, so there aren't a lot of frills or bells and whistles that you get with it. You get basically, what you need out of it. Larger organizations that require customizations or integrations, this tool probably wouldn't be the best fit for it.

Skype Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Not Rated
Desktop sharing
Calendar integration
Integrates with social media
Not Rated
Live chat
Audience polling
User authentication
Participant roles & permissions
Confidential attendee list