Skype is a great communications tool for business.
April 26, 2021

Skype is a great communications tool for business.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Skype

We are a small business with a global reach, and as such we need the ability to reach people around the world--colleagues, business partners, and customers. Skype is a tool outside of email, for more personal connection and conversation. Less formal than a Zoom or email, Skype definitely feels like a conversation rather than a meeting.
  • Chat/messaging feature is great. It's a replacement for texting.
  • Audio quality of calls is good.
  • Contact list is useful and you'll know if someone is online or not.
  • This is really small, but I'd love to see the emoticons updated to emojis.
  • Make calling free like some other communications app providers.
  • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
  • Skype made keeping in touch with an advisor in Mexico very easy. The initiative there resulted in 5 new partnerships.
  • Skype has helped me with account management for at least 3 customers in LATAM--usually it's a fast way to answer a question about a support renewal.
  • For about 9 months Skype helped me stay in touch with a colleague in Prague. We would meet once a week to go over sales activities.

Do you think Skype delivers good value for the price?

Yes

Are you happy with Skype's feature set?

Yes

Did Skype live up to sales and marketing promises?

Yes

Did implementation of Skype go as expected?

Yes

Would you buy Skype again?

Yes

Sugar Connect (formerly collabspot), Slack
I use Skype for business contacts--typically with folks I don't have an established relationship with. It's less invasive to send some Skype messages than to text, you know? Navigating contacts is really easy on the desktop app, and calling Skype to Skype is pretty easy. I do find with calling via Skype, it's more formal than a phone call in that most people don't pick up a Skype call out of the blue--you arrange it beforehand.

Skype Feature Ratings

High quality audio
7
High quality video
7
Low bandwidth requirements
6
Mobile support
6
Desktop sharing
Not Rated
Whiteboards
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated