What users are saying about
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1801 Ratings

Skype

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1801 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Skype

Skype is well suited for small offices, interaction with home-based employees, multi-country audio meetings (assuming there is a universal language), one-on-one coaching, or performance appraisal. Low customer assistance center using foreign numbers.It is less appropriate for video conferences where a leader allows many participants to speak, share documents, and interact using their cameras (PC or cell phones) all at the same time. Zoom has taken the lead in this area. It is sad to see that PlaceWare, a pioneer at one time, has lagged behind after Microsoft bought it.
Ricardo G Lopes | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Skype
7.5
High quality audio
Skype
8.1
High quality video
Skype
7.7
Low bandwidth requirements
Skype
6.7
Mobile support
Skype
7.5

Screen Sharing

Skype
7.7
Desktop sharing
Skype
8.3
Whiteboards
Skype
7.0

Online Meetings / Events

Skype
7.4
Calendar integration
Skype
7.5
Meeting initiation
Skype
7.7
Integrates with social media
Skype
6.8
Record meetings / events
Skype
7.7
Slideshows
Skype
7.4

Online Events Collaboration

Skype
8.0
Live chat
Skype
8.4
Audience polling
Skype
7.5
Q&A
Skype
8.0

Online Events Security

Skype
7.4
User authentication
Skype
8.1
Participant roles & permissions
Skype
7.3
Confidential attendee list
Skype
6.7

Pros

Skype

  • Skype for Business has grown quite a lot since its days as Microsoft Lync and is now quite nicely integrated with almost facets of Windows and Office (and other Microsoft stuff).
  • It's nice for inter-office communication when everyone's using Active Directory and has Skype for Business running.
  • Skype for Business works well even on non-Windows and/or non-university machines (e.g. personal computers).
Ho'omana Nathan Horton | TrustRadius Reviewer

Cons

Skype

  • I find the new interface of Skype very unintuitive compared to previous versions. Every time I am talking with someone I end up clicking on icons until I find the chat area or the screen sharing option.
  • In newer versions of Skype, I've had many issues with audio feedback being slow or interrupted, despite the fact that I have high speed internet. This is extremely annoying if you are trying to discuss difficult and complex topics.
  • Sometimes the video option randomly doesn't work, and I also find it difficult to add people to your Skype phonebook if you don't know their exact Skype username.
Maike Holthuijzen | TrustRadius Reviewer

Likelihood to Renew

Skype

Skype 8.6
Based on 4 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar | TrustRadius Reviewer

Usability

Skype

Skype 9.0
Based on 2 answers
Because it's reliable, cheap and requires a low bandwidth during voice and video calling.
sohail ahmed | TrustRadius Reviewer

Support

Skype

Skype 7.4
Based on 37 answers
Anytime I had any problems with Skype, the Customer team was there to help me. However, their help section is so advanced that I found many answers there without being forced to ask them in any other communication channels. It works really well and it is a very reliable tool for companies.
Kinga Odziemek | TrustRadius Reviewer

Implementation

Skype

Skype 8.0
Based on 1 answer
No, It was implemented by third party
sohail ahmed | TrustRadius Reviewer

Alternatives Considered

Skype

Slack, WebEx, and Google Hangouts. Skype is not as fancy as Slack or WebEx, and not as international or widespread as Google Hangouts, however. As I've stated, it really shines in our closed environment and isolated domain. The truth is we have been using a Windows-only domain on our isolated environment and Skype fits very nicely into that. The simple integration into our current setup was easy and fast.
Anonymous | TrustRadius Reviewer

Return on Investment

Skype

  • My department does not use Skype in a way that would be seen as generating a return on investment but for what the product does it is a good value.
  • It really closes the distance gap in working with offices that are far away. Conference calls can be so soul crushing, this is a much better option.
  • The only negative impact is that it is not the only video conferencing tool that I use. Given that it is not as strong of a multi user platform I can't say that it may cover every need that every office would have.
Jason Hartigan | TrustRadius Reviewer

Pricing Details

Skype

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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