LiveAgent vs. NovelVox Agent Accelerator
LiveAgent vs. NovelVox Agent Accelerator
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
NovelVox Agent Accelerator | N/A | To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
LiveAgent | NovelVox Agent Accelerator | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveAgent | NovelVox Agent Accelerator | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | NovelVox Agent Accelerator | |
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Likelihood to Recommend | 8.2 (117 ratings) | - (0 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | - (0 ratings) |
Support Rating | 9.3 (24 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | NovelVox Agent Accelerator | |
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Likelihood to Recommend | QualityUnit, LLC | NovelVox No answers on this topic |
Pros | QualityUnit, LLC | NovelVox No answers on this topic |
Cons | QualityUnit, LLC | NovelVox No answers on this topic |
Likelihood to Renew | QualityUnit, LLC | NovelVox No answers on this topic |
Usability | QualityUnit, LLC | NovelVox No answers on this topic |
Support Rating | QualityUnit, LLC | NovelVox No answers on this topic |
Implementation Rating | QualityUnit, LLC | NovelVox No answers on this topic |
Alternatives Considered | QualityUnit, LLC | NovelVox No answers on this topic |
Return on Investment | QualityUnit, LLC | NovelVox No answers on this topic |
ScreenShots | LiveAgent Screenshots | NovelVox Agent Accelerator Screenshots |