LiveAgent vs. Boomtown
LiveAgent vs. Boomtown
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
Boomtown | Mid-Size Companies (51-1,000 employees) | Boomtown is a product support platform that allows users to sell, activate, and service technology products that are used by real world businesses. Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and collaboration to orchestrate and automate customer experiences at scale. Boomtown also has an "expert" network where teams can access programmable remote and field services to augment their existing operations. Boasting over 175 technology… | $99 per user |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | The above prices are where each packages starts. The Automated and Proactive packages have additional small per-customer fee. | ||||||||||||||
More Pricing Information |
LiveAgent | Boomtown | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveAgent | Boomtown | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | Boomtown | |
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Likelihood to Recommend | 8.2 (117 ratings) | - (0 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | - (0 ratings) |
Support Rating | 9.3 (24 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | Boomtown | |
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Likelihood to Recommend | QualityUnit, LLC | Boomtown Network, Inc. No answers on this topic |
Pros | QualityUnit, LLC | Boomtown Network, Inc. No answers on this topic |
Cons | QualityUnit, LLC | Boomtown Network, Inc. No answers on this topic |
Likelihood to Renew | QualityUnit, LLC | Boomtown Network, Inc. No answers on this topic |
Usability | QualityUnit, LLC | Boomtown Network, Inc. No answers on this topic |
Support Rating | QualityUnit, LLC | Boomtown Network, Inc. No answers on this topic |
Implementation Rating | QualityUnit, LLC | Boomtown Network, Inc. No answers on this topic |
Alternatives Considered | QualityUnit, LLC | Boomtown Network, Inc. No answers on this topic |
Return on Investment | QualityUnit, LLC | Boomtown Network, Inc. No answers on this topic |
ScreenShots | LiveAgent Screenshots | Boomtown Screenshots |