LiveAgent vs. Tiledesk
LiveAgent vs. Tiledesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
Tiledesk | N/A | Tiledesk is a customer engagement platform from pre-sales to post-sales, from whatsapp to a website. It offers an omni-channel live chat with AI-powered chatbots to improve overall customer satisfaction and increase sales on your digital channels. It is presented as an open source alternative to Intercom, Zendesk, Drift, Tawk.to, Crisp and Tidio for Customer Service and Conversational Commerce. | N/A |
LiveAgent | Tiledesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveAgent | Tiledesk | |
---|---|---|
Top Pros |
| No answers on this topic |
Top Cons |
| No answers on this topic |
LiveAgent | Tiledesk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
LiveAgent | Tiledesk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | Tiledesk | |
---|---|---|
Likelihood to Recommend | 8.2 (117 ratings) | - (0 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | - (0 ratings) |
Support Rating | 9.3 (24 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | Tiledesk | |
---|---|---|
Likelihood to Recommend | QualityUnit, LLC | Tiledesk Srl No answers on this topic |
Pros | QualityUnit, LLC | Tiledesk Srl No answers on this topic |
Cons | QualityUnit, LLC | Tiledesk Srl No answers on this topic |
Likelihood to Renew | QualityUnit, LLC | Tiledesk Srl No answers on this topic |
Usability | QualityUnit, LLC | Tiledesk Srl No answers on this topic |
Support Rating | QualityUnit, LLC | Tiledesk Srl No answers on this topic |
Implementation Rating | QualityUnit, LLC | Tiledesk Srl No answers on this topic |
Alternatives Considered | QualityUnit, LLC | Tiledesk Srl No answers on this topic |
Return on Investment | QualityUnit, LLC | Tiledesk Srl No answers on this topic |
ScreenShots | LiveAgent Screenshots |