LiveAgent vs. UseResponse
LiveAgent vs. UseResponse
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
UseResponse | Mid-Size Companies (51-1,000 employees) | UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system. | $39 per 2 agents/month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveAgent | UseResponse | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveAgent | UseResponse | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | UseResponse | |
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Likelihood to Recommend | 8.2 (117 ratings) | - (0 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | - (0 ratings) |
Support Rating | 9.3 (24 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | UseResponse | |
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Likelihood to Recommend | QualityUnit, LLC | UseResponse No answers on this topic |
Pros | QualityUnit, LLC | UseResponse No answers on this topic |
Cons | QualityUnit, LLC | UseResponse No answers on this topic |
Likelihood to Renew | QualityUnit, LLC | UseResponse No answers on this topic |
Usability | QualityUnit, LLC | UseResponse No answers on this topic |
Support Rating | QualityUnit, LLC | UseResponse No answers on this topic |
Implementation Rating | QualityUnit, LLC | UseResponse No answers on this topic |
Alternatives Considered | QualityUnit, LLC | UseResponse No answers on this topic |
Return on Investment | QualityUnit, LLC | UseResponse No answers on this topic |
ScreenShots | LiveAgent Screenshots | UseResponse Screenshots |