LiveAgent vs. Velaro Live Chat
LiveAgent vs. Velaro Live Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
Velaro Live Chat | N/A | Velaro Live Chat is software that can conform to the user’s company (or website) branding. The vendor says that this live chat software is designed to be easy to implement and customize. It integrates with CRMs, ecommerce platforms; help desk software solutions, Google apps and other communication tools (e.g. Vonage). This solution also includes a customer success program to assist customers from implementation through mastery of the more advanced features. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveAgent | Velaro Live Chat | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LiveAgent | Velaro Live Chat | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | Velaro Live Chat | |
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Likelihood to Recommend | 8.2 (117 ratings) | - (0 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | - (0 ratings) |
Support Rating | 9.3 (24 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | Velaro Live Chat | |
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Likelihood to Recommend | QualityUnit, LLC | Velaro No answers on this topic |
Pros | QualityUnit, LLC | Velaro No answers on this topic |
Cons | QualityUnit, LLC | Velaro No answers on this topic |
Likelihood to Renew | QualityUnit, LLC | Velaro No answers on this topic |
Usability | QualityUnit, LLC | Velaro No answers on this topic |
Support Rating | QualityUnit, LLC | Velaro No answers on this topic |
Implementation Rating | QualityUnit, LLC | Velaro No answers on this topic |
Alternatives Considered | QualityUnit, LLC | Velaro No answers on this topic |
Return on Investment | QualityUnit, LLC | Velaro No answers on this topic |
ScreenShots | LiveAgent Screenshots |