LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage…
$25
per month per user
ProWritingAid
Score9 out of 10
N/A
ProWritingAid is a smart writing assistant, providing personalized advice on writing and plaigarism checks, from the company of the same name in Wheatley.
We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This platform is really excellent for the creation and implementation in your projects and newsrooms, it helps you improve all your writing, it has incredible implementations such as Gmail, Microsoft Word, among others, through ProWritingAid our company has managed to improve the newsrooms, it provides you a better development and be much more efficient in your projects. through this platform you can not only improve writing and create content without grammatical errors but also eliminate all plagiarized and paraphrased texts, thanks to this tool you can write authentic texts, with a good rhythm and excellent readability.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The most important factor of Livechat is their own chat support, I had many requirement from the Sales Head, Support Head to implement features that I was unsure if the product could do. However, as I did the implementation one by one I constantly used the chat support which helped me step by step all the way.
The UX of the product is pretty simple and intuitive to use. There are quite a few features that we could easily plug and play. We tried going to the market to find a solution that could help us but they did not have as many out of the box features and simple to use
Their integration between LiveChat and Chatbot is pretty seamless and since both of them are from the same company, it's works pretty well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Fully equipped - the ProWritingAid tool gives you almost all the writing control you could ever need or want.
Ease of use - The ProWritingAid app has an intuitive dashboard and all the features and functionalities listed on the top bar. This writing assistant for online users offers you a great way to improve the content in just a few minutes.
Price: Compared to other online editing programs with grammar checkers like Grammarly, Ginger. ProWritingAid Premium is only $ 60 a year, which is affordable for most people.
Integrate Scrivener and Google docs - We've been waiting for this for a long time. Especially those who use Scrivener. Gdocs is not supported, yet the ProWritingAid fix on your text within your document makes it easier for you.
Style Editor - Comes with an attractive writing and editing tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It has a limited amount of agents, so when you have many customer care employees during one shift it is hard to manage the quantity of active agents.
When system is overloaded and many customers are waiting in a queue it starts to works slowly (sometimes the program even lags) and you need to refresh the system to write a message.
Occasionally when you open a new tab, you might lose your current conversation.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Massive help with candidate facing communication whereas sourcing message, offer letters or rejection notes. Saves time and brain power whereas helps to avoid rewring and overthinking for emails or linkedin postings. Helps with non native English speaker whereas not everyone can speak or write a better english for the others understanding
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Overall very similar in design, but LiveChat had a better interface, better reporting and analytic tools, better mobile support, and just an easier overall feel. The two products are very much alike in the vast majority of ways, but I ended up preferring this product overall. Price points were similar as well, as well as the allowed number of users.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ProWritingAid is a desktop program with add-ins for Word, Outlook, Chrome, and Google Docs. Helping you type wherever you are, its advanced capabilities allow you to select a writing style, create language variants, set unique standards and procedures, and control user classes.
We have a small team so the overall impact is that it is easy for one or two employees to handle a large number of tickets without hiring more people. Plus, you can use this software remotely, save a ton on traveling to and from and office.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ProWritingAid is perfect if you have words that you use regularly that are not correct words, such as brand names, slang, or abbreviations. It is not necessary to correct each of these errors, just by clicking on "add to dictionary" ProWritingAid reminds that that word has to pass.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
