LogMeIn Rescue vs. Parallels Secure Workspace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Rescue
Score 8.2 out of 10
N/A
LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…
$1,299
per year
Parallels Secure Workspace
Score 9.9 out of 10
N/A
Parallels Secure Workspace (formerly Awingu) is a unified workspace that offers secure and audited access to company files and legacy, web and SaaS applications in a browser-based workspace, accessible via any browser, on any device. The solution is described by the vendor as non-intrusive, and it builds on top of the user's current architecture. It is deployed as a virtual appliance on all common hypervisors and will connect with standard protocols to your existing IT assets (e.g.…
$90
per year per user
Pricing
LogMeIn RescueParallels Secure Workspace
Editions & Modules
No answers on this topic
Named users subscription
$90
per year per user
Concurrent users subscription
$120
per year per user
Concurrent users perpetual
$250
one-time fee per user
Offerings
Pricing Offerings
LogMeIn RescueParallels Secure Workspace
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsAwingu can be deployed in your cloud of choice (on-prem, cloud or hybrid). Minimum order for named users is 50. Minimum order for concurrent users is 20. We have unique licensing models for M/CSPs!
More Pricing Information
Community Pulse
LogMeIn RescueParallels Secure Workspace
Features
LogMeIn RescueParallels Secure Workspace
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Rescue
8.1
204 Ratings
2% above category average
Parallels Secure Workspace
7.8
1 Ratings
2% below category average
Screen sharing9.1197 Ratings00 Ratings
File transfer8.3186 Ratings6.01 Ratings
Instant message8.4124 Ratings00 Ratings
Secure remote access with Smart Card authentication8.042 Ratings00 Ratings
Access to sleeping/powered-off computers7.662 Ratings00 Ratings
Over-the-Internet remote session8.9196 Ratings9.01 Ratings
Initiate remote control from mobile6.362 Ratings00 Ratings
Remote management of servers & workstations6.896 Ratings00 Ratings
Remote Active Directory® management8.049 Ratings00 Ratings
Centralized management dashboard7.973 Ratings9.01 Ratings
Session record8.8141 Ratings7.01 Ratings
Annotations8.563 Ratings00 Ratings
Monitoring and Alerts9.598 Ratings00 Ratings
Multi-platform remote control7.5145 Ratings00 Ratings
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LogMeIn RescueParallels Secure Workspace
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User Ratings
LogMeIn RescueParallels Secure Workspace
Likelihood to Recommend
8.2
(221 ratings)
8.0
(1 ratings)
Likelihood to Renew
7.3
(23 ratings)
-
(0 ratings)
Usability
8.7
(74 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(39 ratings)
-
(0 ratings)
Implementation Rating
9.0
(3 ratings)
-
(0 ratings)
Configurability
8.2
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
LogMeIn RescueParallels Secure Workspace
Likelihood to Recommend
GoTo (formerly LogMeIn)
Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need.
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Alludo
In situations where we didn't need to pass through local disks, we found Awingu to be a good fit. Especially the multiscreen options in an HTML5 browser are pretty unique to them. The extensive options to do MFA are also very user-friendly.
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Pros
GoTo (formerly LogMeIn)
  • LogMeIn Rescue does a great job of allowing access to our clients computer screens.
  • LogMeIn Rescue does a great job of allowing me as an admin to monitor my technicians.
  • LogMeIn Rescue does a great job of allowing me as an admin to pull daily, weekly and monthly stat reports.
  • LogMeIn Rescue does a great job of allowing me as an admin to view my technician's chat logs.
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Alludo
  • The most fully featured HTML "remote app" experience
  • Very extensive SSO / MFA support (for example : Azure AD)
  • Multitenant capability
  • Multiscreen capability
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Cons
GoTo (formerly LogMeIn)
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
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Alludo
  • Being only/mainly an HTML5 solution some resources can't be passed through (file shares)
  • Publishing apps to local desktops would be nicer if there was a "add to desktop" shortcut.
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Likelihood to Renew
GoTo (formerly LogMeIn)
It may not be used often in our smaller organization but it really is the only option with a remote workforce. We do not want to learn a new product so it is much better to keep with what we know works well and our staff is used to utilizing
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Alludo
No answers on this topic
Usability
GoTo (formerly LogMeIn)
I believe that LogMeIn Rescue is extremely suitable for users of all levels of technical prowess. The user interaction is minimal, and the agent is available to take over at every step of the way. From problem resolution to training, LogMeIn Rescue can take care of it all. LogMeIn Rescue makes the user support process easier and faster so the user can have the issues resolved in a timely manner.
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Alludo
No answers on this topic
Reliability and Availability
GoTo (formerly LogMeIn)
Log me in has never failed me
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Alludo
No answers on this topic
Performance
GoTo (formerly LogMeIn)
no complaints
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Alludo
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
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Alludo
No answers on this topic
Implementation Rating
GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
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Alludo
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs.
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Alludo
Awingu has more features in its HTML5 offering, which is the main advantage it has. Parallels RAS also has a local application which gives it some additional features (passing through drives)
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Scalability
GoTo (formerly LogMeIn)
it's perfect
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Alludo
No answers on this topic
Return on Investment
GoTo (formerly LogMeIn)
  • It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems.
  • Increase FCR "First Call Resolution" if you have this within your SLA
  • Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer.
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Alludo
  • Users picked up the new way of using the CRM right away, no long process to migrate to the new system
  • Almost no support cases when switching to Awingu
Read full review
ScreenShots

LogMeIn Rescue Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.

Parallels Secure Workspace Screenshots

Screenshot of workspaceScreenshot of architectureScreenshot of filesScreenshot of applicationsScreenshot of Full remote desktopScreenshot of Legacy application AS400