LogMeIn Rescue vs. Radmin Remote Administrator

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Rescue
Score 8.3 out of 10
N/A
LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…
$1,299
per year
Radmin Remote Administrator
Score 7.9 out of 10
N/A
Radmin is remote control software for secure access to remote computer via Internet or LAN in multiple modes: view remote desktop, control remote PC's keyboard and mouse, file transfer, telnet, remote turn on/off, text and voice chat.
$49
one-time fee
Pricing
LogMeIn RescueRadmin Remote Administrator
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LogMeIn RescueRadmin Remote Administrator
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
LogMeIn RescueRadmin Remote Administrator
Top Pros
Top Cons
Features
LogMeIn RescueRadmin Remote Administrator
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Rescue
6.7
178 Ratings
20% below category average
Radmin Remote Administrator
8.6
3 Ratings
5% above category average
Screen sharing9.4172 Ratings8.53 Ratings
File transfer6.9161 Ratings5.53 Ratings
Instant message7.099 Ratings8.03 Ratings
Secure remote access with Smart Card authentication8.031 Ratings00 Ratings
Access to sleeping/powered-off computers3.348 Ratings10.02 Ratings
Over-the-Internet remote session9.4172 Ratings8.53 Ratings
Initiate remote control from mobile6.949 Ratings00 Ratings
Remote management of servers & workstations3.576 Ratings8.03 Ratings
Remote Active Directory® management8.337 Ratings10.01 Ratings
Centralized management dashboard5.159 Ratings10.02 Ratings
Session record7.2124 Ratings5.02 Ratings
Annotations6.150 Ratings10.01 Ratings
Monitoring and Alerts6.984 Ratings10.01 Ratings
Multi-platform remote control6.2125 Ratings10.01 Ratings
Best Alternatives
LogMeIn RescueRadmin Remote Administrator
Small Businesses
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Medium-sized Companies
Remote Desktop Services
Remote Desktop Services
Score 9.2 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.2 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.2 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LogMeIn RescueRadmin Remote Administrator
Likelihood to Recommend
8.5
(195 ratings)
8.0
(3 ratings)
Likelihood to Renew
9.1
(21 ratings)
-
(0 ratings)
Usability
9.2
(48 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
8.9
(39 ratings)
-
(0 ratings)
Implementation Rating
9.0
(3 ratings)
-
(0 ratings)
Configurability
8.2
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
LogMeIn RescueRadmin Remote Administrator
Likelihood to Recommend
GoTo (formerly LogMeIn)
LogMeIn Rescue by GoTo's remote administator logon works fine, the auto-reconnect works fine, the remote reboot works fine. The direct transfer of an installation file or log file would be a time-saver, but that perhaps exceeds the capacities of this tool. Our customers are in Switzerland can have computers in the wrong language for us, it could help when the other language support colleague could directly join, but the wrong region blocks totally for them, the trusted contact relationship between two LogMeIn users would help a lot, as an alternative list of partners whom we could also invite in a session (by default, we cannot add them at all).
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Famatech Corp.
Basic network administration for unclassified systems is appropriate. I would never use it in a secure/classified environment based on its company ownership. We do not use the current version 3, so any improvements made may not be addressed in this review.
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Pros
GoTo (formerly LogMeIn)
  • LogMeIn Rescue does a great job of allowing access to our clients computer screens.
  • LogMeIn Rescue does a great job of allowing me as an admin to monitor my technicians.
  • LogMeIn Rescue does a great job of allowing me as an admin to pull daily, weekly and monthly stat reports.
  • LogMeIn Rescue does a great job of allowing me as an admin to view my technician's chat logs.
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Famatech Corp.
  • Easy list of clients
  • Easy to use for end users
  • No external VPN connection required
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Cons
GoTo (formerly LogMeIn)
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
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Famatech Corp.
  • Slow or intermittent connectivity if there is no good communication link between connected equipment
  • They could add functionality so that the user of the tool can take full control of the equipment when changing users
  • Provide more detailed information about the user that makes the remote connection to the computer
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Likelihood to Renew
GoTo (formerly LogMeIn)
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
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Famatech Corp.
No answers on this topic
Usability
GoTo (formerly LogMeIn)
From an End User perspective it was a little tricky to engage some of our less technical users in the beginning, but as with most things once your initial deployment settles you find a solution that works - setting up unattended access on our devices worked through this initial barrier. Agent wise our technicians love the flexible/secure way of working Rescue enables them to adopt and develop around each end user' needs.
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Famatech Corp.
No answers on this topic
Reliability and Availability
GoTo (formerly LogMeIn)
Log me in has never failed me
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Famatech Corp.
No answers on this topic
Performance
GoTo (formerly LogMeIn)
no complaints
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Famatech Corp.
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
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Famatech Corp.
No answers on this topic
Implementation Rating
GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
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Famatech Corp.
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
2 of the 3 were good, maybe as good as Rescue. One was horrible and we were worse off than before we used it. Our bottomline is all things being equal, we would prefer to work with one company's products and we have had no issues with any of Logmein.
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Famatech Corp.
We actually use both products, but our primary tool for corporate user access by our IT staff is Radmin. We use Microsoft RDP for access to our network servers since we can better secure our server access with Microsoft's product.
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Scalability
GoTo (formerly LogMeIn)
it's perfect
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Famatech Corp.
No answers on this topic
Return on Investment
GoTo (formerly LogMeIn)
  • It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems.
  • Increase FCR "First Call Resolution" if you have this within your SLA
  • Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer.
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Famatech Corp.
  • Easy remote work troubleshooting
  • Easy staff training
  • it is not possible to connect to Radmin with smartphone apps
Read full review
ScreenShots

LogMeIn Rescue Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.