What users are saying about
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Top Rated
242 Ratings
5 Ratings

LogMeIn Rescue

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Top Rated
242 Ratings
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Score 8.3 out of 100
5 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

ShowMyPC

The primary use case is to assist an IT team working on computers across offices, or at times a server handled by another department. If it is offsite work and we need quick access. It also helps in getting access of BYOD devices of all employees and its file sharing feature is one of the most used in a few departments although support for integration with cloud service providers is a sore point.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.4
ShowMyPC
6.8
Screen sharing
LogMeIn Rescue
9.6
ShowMyPC
8.0
File transfer
LogMeIn Rescue
8.6
ShowMyPC
5.0
Instant message
LogMeIn Rescue
8.3
ShowMyPC
7.0
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.3
ShowMyPC
6.0
Access to sleeping/powered-off computers
LogMeIn Rescue
7.9
ShowMyPC
7.0
Over-the-Internet remote session
LogMeIn Rescue
9.1
ShowMyPC
8.0
Initiate remote control from mobile
LogMeIn Rescue
7.7
ShowMyPC
Remote management of servers & workstations
LogMeIn Rescue
9.0
ShowMyPC
7.0
Remote Active Directory® management
LogMeIn Rescue
8.2
ShowMyPC
Centralized management dashboard
LogMeIn Rescue
8.0
ShowMyPC
7.0
Session record
LogMeIn Rescue
8.8
ShowMyPC
8.0
Annotations
LogMeIn Rescue
8.5
ShowMyPC
7.0
Monitoring and Alerts
LogMeIn Rescue
7.3
ShowMyPC
8.0
Multi-platform remote control
LogMeIn Rescue
8.9
ShowMyPC
3.0

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

ShowMyPC

  • Easy access to help with software issues.
  • Technical support
  • Access to Remote desktop control
  • Recording sessions for paper trails
Anonymous | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

ShowMyPC

  • No support for Mac
  • Software produces lags at times, not the smoothest
  • No integration with CSP's for file transfer
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

ShowMyPC

No score
No answers yet
No answers on this topic

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

ShowMyPC

No score
No answers yet
No answers on this topic

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

ShowMyPC

No score
No answers yet
No answers on this topic

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

ShowMyPC

ShowMyPC lags behind its competition when it comes to usability and smoothness in operations, its UI on the web is complicated and seems out of place. The high point of this product is its customer service provided through chat support for any issues which is instant. The product also lacks integration with rd party CSPs for file sharing and it does not have a MAC client which works against it.
Anonymous | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

ShowMyPC

  • It allowed us to provide support even in remote locations
  • Its website support is very useful as it has allowed us to gain instant access without need of software installation
  • Remote Desktop Connection freezes at times and might require more testing and upgrading
Anonymous | TrustRadius Reviewer

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ShowMyPC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
ShowMyPC
6.0

Likelihood to Renew

LogMeIn Rescue
8.9
ShowMyPC

Usability

LogMeIn Rescue
8.7
ShowMyPC

Reliability and Availability

LogMeIn Rescue
9.1
ShowMyPC

Performance

LogMeIn Rescue
9.1
ShowMyPC

Support Rating

LogMeIn Rescue
7.8
ShowMyPC

Implementation Rating

LogMeIn Rescue
6.4
ShowMyPC

Scalability

LogMeIn Rescue
9.1
ShowMyPC

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