Loop Returns vs. MiContact Center

I highly recommend Loop Returns to anyone who is looking for a new returns platform. Their solution is fantastic and the service they provide is top notch. However, budget may be a concern for some businesses as they are more expensive than other solutions. I feel they largely justify the cost increase with their support, but not all companies will feel this way.

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We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

• Very solid base features
• Great team & support
• Easy to use interface

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• Call forwarding
• Voicemail
• Detailed contact list

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Independently Invited by TrustRadius

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• Benchmarks by industry could be improved
• Shop Now recommendations could be smarter
• Price could be a bit lower

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Independently Invited by TrustRadius

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• Can be little economic
• Hustle to find the right analysis
• Support can be improved

Loop Returns had a better core feature set than Returnly, which is why we selected them - though Loop Returns has since acquired Returnly, so this point is more or less moot.

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Independently Invited by TrustRadius

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- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• Retained revenue exceeds costs every year
• Support team reduces stress on our team to ensure process is working

Incentivized

Independently Invited by TrustRadius

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• It keeps all side of our company connected
• Helps facilitate remote work

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info