TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lucky Orange

    Score8.2 out of 10
    N/ALucky Orange is a conversion optimization tool with features including heatmaps, session recording, conversion funnels, form analytics, and chat.

    $0

    (tracks up to 100 monthly sessions)

    Xola

    Score10 out of 10
    N/AXola, headquartered in San Francisco, provides cloud-based software designed to make it simple for businesses to manage reservations in real time from any channel—bookings made in-person, over the phone, through their company website, on Xola’s vendor mobile app, with local resellers, and online travel agents that are integrated with Xola.N/A
    Pricing
    Lucky OrangeXola
    Editions & Modules
    Free
    $0
    Track up to 100 monthly sessions
    Build
    $39
    per month Track up to 5,000 monthly sessions
    Grow
    $89
    per month Track up to 15,000 monthly sessions
    Expand
    $229
    per month Starts with 50,000 monthly sessions
    Scale
    $899
    per month Starts with 300,000 monthly sessions
    No answers on this topic
    Offerings
    Pricing Offerings
    Lucky OrangeXola
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount for annual billing.—
    More Pricing Information
    Best Alternatives
    Lucky OrangeXola
    Small Businesses
    Thrive Leads
    Score9.4 out of 10
    Square Appointments
    Score10 out of 10
    Medium-sized Companies
    No answers on this topic
    Chili Piper
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Doodle
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Lucky OrangeXola
    Likelihood to Recommend
    8.0
    (5 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    5.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Lucky OrangeXola
    Likelihood to Recommend
    Lucky Orange
    Due to its price structure lick your ages best for smaller businesses it’s actually rather affordable. It also works best on WordPress Squarespace or Shopify websites. I would recommend that someone be in charge of managing the interface and be responsible for watching user behavior videos or you will lose out on Valuable insights. This product doesn’t want itself all that well two single page apps or websites with lots of website visitors one thing I wish that they would’ve let us do is only capture videos if a user did a specific action. Another issue is that the videos only were saved for 30 days.
    Incentivized
    Read full review
    Xola, Inc
    Xola is suited for small, medium, and large businesses that handle internet bookings, direct telephone bookings, and concierge/affiliate bookings. It tracks scheduling, payments, affiliate billing, can message customers through SMS or email, can hold notes on clients as any good CRM should, can be automated to do many features through the integration of apps.
    Incentivized
    Read full review
    Pros
    Lucky Orange
    • Great visual interface. Helps us to zero in on what we need to do our job.
    • Easy set up for adding pages to heatmaps and recordings. Comprehensive interface for viewing results.
    • Reasonable pricing. Our clients enjoy the low entry price to be able to see just how valuable the product is.
    Incentivized
    Read full review
    Xola, Inc
    • CRM data base.
    • Automated texts and emails for reviews.
    • Tracks billing.
    • Keeps schedule.
    • Tracks guides and their availability to be scheduled.
    • Quickly adjusts seating and pricing.
    Incentivized
    Read full review
    Cons
    Lucky Orange
    • Aggregated data for a particular page type or directory is clunky and requires multiple steps.
    • Heatmap access requires direct input of targeted pages - having quick links would be easier.
    • Lucky Orange's code snippet can result in a site's security settings blocking the real-time heatmaps, requiring you to disable your security settings, remove site code, or manually debug your site code to view your heatmap overlays.
    Incentivized
    Read full review
    Xola, Inc
    • Integrating the Viator / Trip Advisor API so that the encrypted customer emails can show up in Xola and the client may be emailed from inside Xola. Viator says that other platforms allow this but Xola is still lagging on this one.
    • Some minor tweaks allow the integrated tipping app to append a more customized message.
    • Really trying hard to find something else to say because Xola does everything really well.
    Incentivized
    Read full review
    Likelihood to Renew
    Lucky Orange
    The pricing options for large business are very lacking. The value of Lucky Orange doesn't really increase after your first 50,000 page visits but the service is on a sliding scale so the more traffic you have the more they charge. In addition, we got lots of useful information out of lucky orange in the beginning but after a while we knew what things needed to be fixed and are waiting on our developers to create the AB tests.
    Incentivized
    Read full review
    Xola, Inc
    No answers on this topic
    Support Rating
    Lucky Orange
    Good, timely responses from knowledgeable support team members.
    Incentivized
    Read full review
    Xola, Inc
    No answers on this topic
    Alternatives Considered
    Lucky Orange
    Pricing is another great feature from Lucky Orange. Even though they have increased it over time, they remain highly competitive and are still one of the only companies, if not the only one, that offers the combination of features that they have available on their site. So their overall value is going to be nearly impossible to beat. Besides their amazing value, the actual features that they include are very useful and not all companies included all of the features that they offered. For the pricing and the features, nobody else came close.
    Incentivized
    Read full review
    Xola, Inc
    Xola has many similar features but in the end, the friendly fast 24/7 free always on and always ready to help customer support blows everyone else away. Many times I have found Xola to be able to expedite a customer issue or confusion with software integration or support for their software in a way that saves $$$ because my reservationists can resolve the issue or their confusion and quickly get back to work.
    Incentivized
    Read full review
    Return on Investment
    Lucky Orange
    • Improve customer satisfaction.
    • Find bugs faster.
    • Get closer to the customer with regular polls.
    Incentivized
    Read full review
    Xola, Inc
    • Increased ROI because of increased efficiencies.
    • Increased ROI because helpful and quick 24/7 support via phone or chat when new hires forget their training.
    • Increased ROI because billing can be cross checked.
    Incentivized
    Read full review
    ScreenShots

    Lucky Orange Screenshots

    Screenshot of where Lucky Orange organizes key metrics and high-level trends that matter mostScreenshot of how Lucky Orange delivers real time customer support and uses collaboration toolsScreenshot of how surveys can be used to learn more about the products visitors want to see or get feedback on their experience