Lytics vs. MaestroQA

Not a unified audience database but for segmenting for programmatic advertising [Lytics is] excellent[.] It is an identity / email driven database[.] Does not combine users into one master record[.] Excellent built-in scoring mechanisms which I use regularly to isolate most engaged users[.]

Incentivized

If you have a small to mid-size Contact Center, MaestroQA is a wonderful tool to measure the quality of service being delivered by your agents.

Incentivized

• Analytics: it's easy to obtain and understand.
• Usability: the database is intuitive and easy to learn.
• Targeting: you can easily reach your target audience.

Incentivized

• Monitors the quality of our agents
• Provides a user-friendly front end
• Provides detailed reporting

Incentivized

• Uptime.
• Monitoring
• Relational-table-like functionality

Incentivized

We evaluated 5-8 CDP's and picked Lytics[.]

Incentivized

NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA

Incentivized

• Positive: Customers are retained through another outlet.
• Positive ROI: we've made a lot of money using the program.
• Positive: We're using Lytics targeting with email integrations to reach specific subscribers in ways we never thought possible.

Incentivized

• We saw an instant improvement in our Agent's quality
• This is truly a collaborative tool - Quality Analyst - Agent

Incentivized