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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MadCap Flare

    Score8.6 out of 10
    N/AMadCap Software, headquartered in La Jolla, offers MadCap Flare, a help authoring and technical writing tool featuring onboarding and support from MadCap, and a set of modules for designing advanced guides, aids, and web or application help aids.

    $167

    per month

    Nielsen Marketing Cloud

    Score7.6 out of 10
    N/ANeilsen Marketing Cloud includes a Data Management Platform (DMP), Media Planning and Optimization, Data as a Service (DaaS), Multitouch Attribution Analytics, Inflight Analytics, and integrations to different digital media channels as well as to content marketing, creative testing, search, email and social media platforms. It's designed to enable marketers to plan, execute, and report on all of their marketing activities from one place.N/A
    Pricing
    MadCap FlareNielsen Marketing Cloud
    Editions & Modules
    MadCap Central
    $1,500
    per year
    MadCap Flare
    $1,999
    per year
    MadCap AMS
    $2,999
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    MadCap FlareNielsen Marketing Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsIncludes a 12-month Platinum-level Maintenance Plan.—
    More Pricing Information
    Community Pulse
    MadCap FlareNielsen Marketing Cloud
    Considered Both Products
    MadCap Software
    No answer on this topic
    Nielsen
    No answer on this topic
    Key User Insights
    Would buy again
    80%
    Would buy again
    4 Answers
    80%
    Would buy again
    4 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    80%
    Happy with the feature set
    4 Answers
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    MadCap FlareNielsen Marketing Cloud
    Data Collection
    Comparison of Data Collection features of MadCap Flare and Nielsen Marketing Cloud
    Feature
    MadCap Flare
    -
    Ratings
    Nielsen Marketing Cloud
    8.3
    6 Ratings
    2% above category average
    Collection of first-party data00 Ratings8.56 Ratings
    Collection of third-party data00 Ratings8.55 Ratings
    Access to Third-party Data Providers00 Ratings7.95 Ratings
    Data Classification
    Comparison of Data Classification features of MadCap Flare and Nielsen Marketing Cloud
    Feature
    MadCap Flare
    -
    Ratings
    Nielsen Marketing Cloud
    8.6
    6 Ratings
    4% above category average
    Audience taxonomy00 Ratings8.26 Ratings
    Tag Management00 Ratings8.25 Ratings
    Data Analysis Dashboard00 Ratings9.46 Ratings
    Ad Network Integration
    Comparison of Ad Network Integration features of MadCap Flare and Nielsen Marketing Cloud
    Feature
    MadCap Flare
    -
    Ratings
    Nielsen Marketing Cloud
    7.9
    5 Ratings
    1% below category average
    Data Transfer00 Ratings7.95 Ratings
    DSP integration00 Ratings7.95 Ratings
    DMP Analytics
    Comparison of DMP Analytics features of MadCap Flare and Nielsen Marketing Cloud
    Feature
    MadCap Flare
    -
    Ratings
    Nielsen Marketing Cloud
    8.6
    6 Ratings
    9% above category average
    Campaign Analytics00 Ratings8.56 Ratings
    Audience Analytics00 Ratings8.86 Ratings
    Best Alternatives
    MadCap FlareNielsen Marketing Cloud
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    Adobe Audience Manager
    Score7.9 out of 10
    Enterprises
    No answers on this topic
    Adobe Audience Manager
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MadCap FlareNielsen Marketing Cloud
    Likelihood to Recommend
    8.2
    (5 ratings)
    7.9
    (7 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Usability
    6.4
    (2 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    MadCap FlareNielsen Marketing Cloud
    Likelihood to Recommend
    MadCap Software
    MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.
    Incentivized
    Read full review
    Nielsen
    Best suited for scenarios involving detailed analysis of customer data and demographics. Allows for complex investigation of customer and audience details. Less well suited for scenarios involving simultaneous collaboration on analysis. This product is not the best for collaboration and is better suited for individual work and individual forms of analysis.
    Incentivized
    Read full review
    Pros
    MadCap Software
    • Single-sourcing
    • Branching (GIT)
    • Publishing and hosting
    Read full review
    Nielsen
    • I just like the manner it handles the analytical rationalization of giving a standing and updates of the inner and outside beliefs of Marketing analysis.
    • It facilitates me apprehend clients' desires and offers advice on a way to fulfill their desires.
    • When I am making plans and instinctually recognise what purchasers are going to purchase, I depend upon their real-time records to validate my assumptions and tell our media buys.
    • Automatic rewards with the media Connections. The availability of records and the alternatives to make our customer's picks understandable.
    Incentivized
    Read full review
    Cons
    MadCap Software
    • I use it on a mac with windows parallel and it can be so buggy and laggy.
    • I would love it if the software was entirely cloud-based, like Google Docs.
    • Reviewing in Central is not a good experience, need better review functionality.
    Incentivized
    Read full review
    Nielsen
    • More segments need to be created as often as possible
    • Sometimes it is hard to optimize these segments when the CTR is low - segments make it difficult to pull out zones/sites that are dragging down the CTR because they are so narrowly targeted.
    Incentivized
    Read full review
    Likelihood to Renew
    MadCap Software
    No answers on this topic
    Nielsen
    I still use exelate every day for my media plans that are either direct response or extremely geo-targeted.
    Incentivized
    Read full review
    Usability
    MadCap Software
    MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.
    Incentivized
    Read full review
    Nielsen
    Very easy to utilize. Features are basic. Again just not too much in the way of involved customization
    Incentivized
    Read full review
    Support Rating
    MadCap Software
    No answers on this topic
    Nielsen
    I am rating this as neutral due to having minimal interaction with them
    Incentivized
    Read full review
    Alternatives Considered
    MadCap Software
    MadCap software does offer quite a few more technical features than Google Drive, but the user experience is far inferior. Google Drive is much less buggy to work with, and it's much more accessible. MadCap only being available on Windows operating systems makes it difficult to work with teammates who may not have such a device available.
    Incentivized
    Read full review
    Nielsen
    Nielson Cloud helps businesses find, recruit, and create new advertiser client bases, as well as stand out in a crowded public space. Measure linear and digital media metrics across channels aids in giving insights in an efficient manner. Nielson Cloud also assists businesses in maximising ROI by analysing how their marketing and advertising reaches and influences audiences throughout the customer lifecycle.
    Incentivized
    Read full review
    Return on Investment
    MadCap Software
    • We haven't measured this specifically
    Read full review
    Nielsen
    • We are using it for analytics, statistics control, and for a single pane of glass and reviews for our senior leadership. We fetch significant insights from this device which can be then provided to our stakeholders to higher understand the achievements and loopholes.
    • We can make Marketing strategies with the help of this. Also, it is benefiting financially and getting productive.
    Incentivized
    Read full review
    ScreenShots

    MadCap Flare Screenshots

    Product screenshotProduct screenshot