Likelihood to Recommend Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
Read full review This is well suited to give you a guideline of where your company is at and areas that can improve upon. This was our first year so I believe when we continue to use this it will show areas that we can still improve upon and areas that we have improved upon
Read full review Pros Easy progress reports using a type of "mail merge" built in template Reports tab is a nice feature Seems fairly stable and reliable Read full review Quantum reporting was really easy to read and great for presenting to upper management. They also offered some great additional resources for an upcharge. This software is customizable to your organization, which is great. This software was very user-friendly for my employees completing the engagement survey. Read full review Cons Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand. Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal. Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue... Read full review I mentioned this to them after our last survey. The first year we did the survey the Quantum Workplace site provided us with detailed information on creating improvement plans, questions for employee focus groups and best practice information. While the site still provides information on creating an action plan, they removed the other information and haven't offered any new tips in the past two years. I would like to see them bring this back and update it each year so it is fresh and provides usable action items. Read full review Likelihood to Renew Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
Read full review Everything that I had expected from the survey were delivered with a few more
Read full review Usability The survey is very easy to use. Our Team Members were able to take the survey via their cell phones and had little to no trouble completing them in a reasonable period of time. Our folks in the office with computer access were all surprised at how easy and smooth the process to provide feedback went and how quickly they were able to work through each question.
Read full review Support Rating I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
Read full review The professionals at Quantum really take the time to understand you and your organization and I think this goes a long way in rolling the product out with little to no issues. Their Customer Service Team does an outstanding job of being available or getting back to you in a very short period of time. I do not recall EVER being frustrated because I had to wait to get a question answered or could not get a question answered within a reasonable period of time.
Read full review Implementation Rating Very easy system to use. I also like how you can customize your survey to work on certain areas you feel are important at the time. They also provide you with a list of questions you can select from as well as implement any custom questions you feel would be beneficial
Read full review Alternatives Considered Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!
Read full review We selected Quantum Workplace for three primary reasons:
Greater database of survey responses from more organizations and employees (strong benchmark universe) Automated tools to create department level executive summary presentations Prior experience with Quantum via Best Places to Work survey And, finally, the pricing was very competitive, although not necessarily the lowest.
Read full review Return on Investment Maestro allows me to log all communication with families, eliminating any question as to when I reached out Maestro is a huge time saver with sending progress reports Maestro lacks customization that would make teachers more efficient Read full review Much better turn-around on reporting which has led to us being able to begin follow-up steps with our employees MUCH quicker. Improved results analysis allowing managers to better target their efforts. Reporting that is consistent with our marketing brand standards so that it doesn't feel too "off the shelf". Read full review ScreenShots Quantum Workplace Engagement Surveys and Pulses Screenshots