Mailfence vs. AppRiver from OpenText

This is a great tool for any business that manages a high flow of emails and communications with both employees and also clients or customers. It is also a perfect tool if you manage private or delicate data that needs to be kept safe, like payment details of clients or business transactions with customers, especially if said customers are other big companies. This tool will make sure to have all the company's information and communications in a safe easy to use place

Incentivized

AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.

Incentivized

• The contact book is easy to use and modify.
• The calendar allows to share events with coworkers.
• It encrypts information and keeps it safe.

Incentivized

• Very useful daily quarantine list emailed to users.
• Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
• Multiple ways to filter emails (domain, email address, text, etc)
• Link protection is one of the newest options available and we absolutely love it!!

Incentivized

• The interface is too blank, it could be personalizable.
• Fonts and size of text could have room to modification.
• Accessing and sharing documents outside the tool is difficult.

Incentivized

• They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
• Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
• Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
• Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.

Incentivized

AppRiver is very easy to use. A new employee can begin using it on their first day.

Incentivized

AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.

Incentivized

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.

Incentivized

• It made communication inside the company fluid and easy
• Less time checking various emails or looking for contact's email addresses means more time of productivity
• Better organization means more fluid work productivity and better results with clients

Incentivized

• Efficiency, teams adapt quickly to changes or new business needs.
• Support gives us alternatives on how to establish new timings for new business lines on email.
• An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.

Incentivized