Likelihood to Recommend Mailtrack is great for tracking emails if you do not want to pay for larger more complicated tools that do the same thing. If you already love your system but just want to add some convenient read tracking, that's exactly what this is for. If you have a system that doesn't work well, I would take the time to evaluate alternatives that also include read tracking (Salesforce for example). This also applies if you're trying to use this for large outbound sales emails - there are a lot of applications that have email tracking built in (Outreach.io is a great example) so it may just be worth switching your whole system.
Read full review SaneBox is great for anybody who a) gets a lot of emails, and b) needs to respond quickly to email. For example, as a consultant, it's important that I quickly read and respond to my clients' email messages. SaneBox would be less useful for people with low volumes of email, or where there is little or no email from external senders.
Aaron Fossum Practice Director, Data Analytics & Visualization
Read full review Pros Immediately you will be notified once any user accesses the email. There is no delay. We have crossed checked and it works awesome. The Mailtrack extension is easy to use. Setting up an account and getting started is smooth and fast. Free version includes unlimited email tracking, this is fab. Read full review Email workflow management Email filtering Organization Read full review Cons Some of the settings can be confusing at first. Some alerts are on by default and can be annoying at times. Good to know if the email was deleted. It would be great to know how much time recipients spent on each email. Read full review Would love to see more robust/easier to configure subject line filtering. Aaron Fossum Practice Director, Data Analytics & Visualization
Read full review Usability I would rate Mailtrack's overall usability as a ten out of ten. The reasons for this are actually quite simple. For now, only I have been using Mailtrack. However, looking at the rather easy to use characteristics Mailtrack has to offer, I would not hesitate to recommend it to the rest of my colleagues.
Read full review Support Rating I didn't really need to use the customer support but the fact that they proactively make the installation process so easy by providing step by step instructions with videos and everything is kind of pro-active customer support that is needed. Good for them because at the end of the day, it's everyone's dream to use a product that they don't need support for.
Read full review Alternatives Considered There's a free tier. Obviously, there are other things to love, like notifications about your email being read, the fact that if an email hasn't been responded to in some time it gets bumped up. The fact that if other people have Mailtrack you will actually get notified who read your email. But the fact that there is a free tier is HUGE.
Read full review I use the Snooze and Spam features in Office 365 for another mailbox. I feel SaneBox's system of folders is easier to manage, plus it is available from anywhere I check my email. Office 365 snooze is not available through my Android email program and in [my opinion] it's aggravating not being able to organize email from my phone.
Read full review Return on Investment I'm currently using the free version so my investment was time spent downloading the browser extension. I would say it's worth the investment because I can make more value through each email by finding the right time to send replies or know when is the exact time I should follow up. Knowing when an email is read multiple times helps me know the importance of the content in my email. The paid version allows Mailtrack to tell you which recipient read the email if there was more than 1. Read full review I respond more quickly to the right email messages, improving client satisfaction. I spend less time processing my email, which makes me more productive. Aaron Fossum Practice Director, Data Analytics & Visualization
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