ManageEngine ADSelfService Plus vs. RoboForm

ADSSP works very well if you have an AD environment and want to give users a mechanism to do initial password setup and subsequent password resets. It especially shines when you have different requirements for different audiences. For example, students can use personal email or SMS as verification to set up their password, but employees need strong MFA sources to do the same thing.

I cannot speak to enterprise or larger company use since I am a solo business owner. But for solo, very small, and small businesses it is a reliable, easy-to-use password manager. The cost has always seemed reasonable to me but I admit I have not shopped around because I've been happy with RoboForm - it is the only password manager I have ever used. A personal account, which is what I have, is $23.88 USD per year - they usually have a discount for the first year. If I had employees the business account might be worth it although I haven't investigated it. (It costs more - $39.95 per year per user for a one-year subscription). Discounts are available for 3-year and 5-year subscriptions.

• Remote password changes when not connected to a VPN or at a remote office
• MFA for certain user groups allows standard users to work normally without additional effort
• Excellent reporting
• MFA for certain services such as terminal access greatly enhances security to these servers.

Incentivized

• Fill in web site user id and passwords.
• Organizes all confidential information in Safe Notes
• Allows access to all my information on my mobile phone
• Easy to use

Incentivized

• Assist with post-implementation reviews to ensure we configured everything correctly
• Better integration with mobile devices such as an app to change M365 passwords for our mobile-only users
• It would be great if password changes of mobile users updates the AD so these accounts don't reflect as dormant AD accounts.

Incentivized

• I have no difficulties with this app and therefore no suggestions for improvement. I'm not a software engineer. It works for me. I'm happy.

Incentivized

I give the URL to the portal to an employee and most everyone is able to use it without any issues or questions. That says a lot for itself

Incentivized

it is simple and intuitive

Incentivized

Considering I have had this product for over 10 years and I have never had to contact support shows this is a good product to use.

Incentivized

Entra ID is complicated to set up and costs a lot more. We are not a Microsoft-centric shop, so finding something that worked well across platforms was a primary consideration. Entra is also changing all of the time; is that still its name? ManageEngine SelfServicePlus has proven very easy for all of our users, and we haven't had any changes that caused end-user frustration.

Incentivized

RoboForm is easier to use and more intuitive than the others in my opinion. It has more flexibility in what it can/will store.

Incentivized

• Significantly reduced number of support calls for forgotten password, so less support services people required
• The ability to remotely change AD and M365 passwords saved a lot of time and costs of people travelling to offices to change passwords and we were able to reduce the password expiry time to be in line with best practice.

Incentivized

• The cost is not high so the ROI was easy as we use the program efficiently to save time looking for passwords elsewhere.
• It would be nice if we could gain ROI on commissions from RoboForm where we resell it