ManageEngine AlarmsOne vs. PagerDuty

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManageEngine AlarmsOne
Score 8.0 out of 10
N/A
ManageEngine, a division of Zoho Corporation, offers AlarmsOne, an IT alert management software.N/A
PagerDuty
Score 8.7 out of 10
N/A
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
$25
per month per user
Pricing
ManageEngine AlarmsOnePagerDuty
Editions & Modules
No answers on this topic
Professional
$25
per month per user
Business
$49
per month per user
Digital Operations
Contact Sales
Offerings
Pricing Offerings
ManageEngine AlarmsOnePagerDuty
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details16% discount for annual pricing. AIOps Add-On available for $499 for 10k events per month. Add-On Runbook Automation for Incident Response available at $71 per user / per month.
More Pricing Information
Community Pulse
ManageEngine AlarmsOnePagerDuty
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
ManageEngine AlarmsOnePagerDuty
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ManageEngine AlarmsOnePagerDuty
Likelihood to Recommend
8.0
(1 ratings)
8.8
(140 ratings)
Likelihood to Renew
-
(0 ratings)
8.6
(6 ratings)
Usability
-
(0 ratings)
7.3
(4 ratings)
Support Rating
-
(0 ratings)
9.0
(85 ratings)
Implementation Rating
-
(0 ratings)
8.2
(2 ratings)
User Testimonials
ManageEngine AlarmsOnePagerDuty
Likelihood to Recommend
ManageEngine, A Div of Zoho Corporation Pvt Ltd
By default some small scale NOC tool might not have all the altering features but with ManageEngine AlarmsOne we have achieved this condition
Read full review
PagerDuty
I think PagerDuty works great for medical practices. I have used other platforms through other companies, and PagerDuty is by far the best platform. It is because of the different features it has to communicate to other staff members how the call is being handled. It is easy to learn how to use.
Read full review
Pros
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
PagerDuty
  • Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
  • The calendar view provides valuable information regarding who is on call by the team and their full contact information.
  • The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.
Read full review
Cons
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
PagerDuty
  • When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
  • Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
  • Make schedule changes more intuitive.
  • One button to acknowledge and close an alert.
Read full review
Likelihood to Renew
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
PagerDuty
They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
Read full review
Usability
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
PagerDuty
The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
Read full review
Support Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
PagerDuty
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
Read full review
Implementation Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
PagerDuty
When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
Read full review
Alternatives Considered
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Ecosystem of ManageEngine which makes the tool choose in top of the list
Read full review
PagerDuty
I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.
Read full review
Return on Investment
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
PagerDuty
  • Allow our service to be available 24/7 with minimal downtime, improving customer experience
  • Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
  • Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings
Read full review
ScreenShots

PagerDuty Screenshots

Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.