Item: ManageEngine AlarmsOne
Rating: 8
Author: Verified User

Overall Satisfaction with ManageEngine AlarmsOne

Use Cases and Deployment Scope

I've used ManageEngine AlarmsOne at a previous company for monitoting of our Server Environment and Event Log analysis. We also intergrated with our ticket logging system where tickets will be raised against alarms and/or events depending on their severity. It was very convenient because it allowed monitoring the whole enterprise from a single interface and even offered apps for mobile devices so it allowed our team to monitor on the go.

Pros and Cons

Pros

It monitors your networks, server and application infrastructure availability and health.
It also intergrates with third party tools by raising tickets and incidents for the service desk.
The fact that it is cloud based allows monitoring from one interface accross large Enterprises which have their infrastructure spread ccross te globe.

Cons

It seems it was mainly designed for server environments, if applied to serverless environments the pricis will not be justified.
It picks up on alerts and event logs but does not pick up on critical services especially pn Microsoft servers which may have stopped.
Installation and configuration was a challenge and we finally got close to the desired results through trial and error.

Return on Investment

Its ability to intergrate with ticket logging systems certainly cuts the need for human resources to manually do health checks and lod tickets with service desk against the alerts raised.
Once set up, the dashboards are easy to understand even for non technical staff so there isnt need for too much to be invested in training.
It allows for customisation to suit our organisations specific business objectives.

Usability

The user interface is extremelely user friendly despite the challenges we experienced during the setup stages, The real time monitoring is also worth complimenting, its like having a birds-eye view of your whole infrustructure and trust me our infrastructure is massive, spreading accross 3 continents. Aided with the mobile app, you can monitor your environment from almost anywhere at anytime. It allows for some degree of customisation so you can tune it to meet your specific needs.

Alternatives Considered

ScienceLogic SL1, Datadog, Dynatrace, Sumo Logic and IBM Instana

Key Insights

Do you think ManageEngine AlarmsOne delivers good value for the price?

Yes

Are you happy with ManageEngine AlarmsOne's feature set?

Yes

Did ManageEngine AlarmsOne live up to sales and marketing promises?

Yes

Did implementation of ManageEngine AlarmsOne go as expected?

Yes

Would you buy ManageEngine AlarmsOne again?

Yes

Other Software Used

SolarWinds Hybrid Cloud Observability, IBM Instana, ScienceLogic SL1, SolarWinds Log Analyzer (LA), Datadog, Dynatrace, Data Center Real-User Monitoring (DCRUM), discontinued

Likelihood to Recommend

It is best suited for Server Environments and Enterprises which have their IT infrastructure spread over a wide and different geographical location because since it is cloud based, monotoring can be be done from a single interface, it even comes with a mobile app so you dont allways have to be in fron of your laptop or Dasboard Screen to be able to do helth check or to have visibilty on occurences in the environment.

ManageEngine AlarmsOne Feature Ratings

Evaluating ManageEngine AlarmsOne and Competitors

Products Replaced

Yes - SL1 mainly because besides SL1 being a very good tool, the support we received from the vendor was not too good. We mainly had problems getting the monitoring right in the DMZ environment and up to the time we discontinued the product we still had not got it right besides logging numerous calls for assistance.

Key Differentiators

Cloud Solutions
Integration with Other Systems
Ease of Use

We obviously did a lot of research before switching over and obviously cost was a factor and i will say the cost is market related and value for money. Its ease of use was also a mjor factor in the decision making process, the user interface is so user friendly that even non technical staff can deduce what they need for their stats and reports. It also intergrates very well with Service Desk and Ticket logging third party sollutions.

Evaluation Lessons Learned

A trial version in the actual environment would have helped allowing us to explore the extent to which the product meets our current and future needs. I know there are cost cuts for their partners but i wish there was also some sort of negotiation posiible when it comes to pricing considering the vast size of our enterprise.

Comments

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