ManageEngine Endpoint Central vs. NetSupport Manager

I think most scenarios are well-suited to Endpoint Central. Keep third-party applications upgraded, OS Deployment, Report Endpoint with vulnerabilities, check compliance with CIS, but it is much more, internal app deployment, much more compliance policy, Integration with Office 365 Conditional Access, Endpoint Configuration, Works fine with custom script even when you don't know any scripts, there are plenty of templates.

Incentivized

It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.

• We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
• Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
• Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
• Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.

Incentivized

• It's a robust corporate remote support tool for admin.
• Admin can deploy an installation in the background without knowing a client.
• For those who frequently forget their password, you can access it in glimpse & take total control of it.

• Prioritizing the flow between package deployments and updates. In my case, application packages must take priority over updates.
• Reconnecting the remote control port after restarting the computer.
• In dynamic groups, the first parameter is always "OR", which can cause problems when selecting the remote desktop.

Incentivized

• The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.

ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management

The product is really easy to set up and use. The web interface is relatively easy to use depending on the feature you are trying to use. The search features for inventory for both software and hardware are really good. You might get lost trying to navigate the file managers for endpoints because while the web interface is extremely easy to use, the feature set is very limited

Incentivized

The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.

It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.

Incentivized

ManageEngine Endpoint Central is better than these products because of user experience and easy functionality. When I evaluated other products, I faced difficulty in exploring their features and there were too many things to do before a simple deployment unlike ManageEngine Endpoint Central where it is just a few clicks and you get things done.

Incentivized

I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.

• better management of inventory
• Easier to assess the users' needs when it comes to upgrading systems
• Easier to make sure we are meeting the requirements of the various users and departments without going overboard and buying systems that are much more powerful (and therefore more expensive) than is needed for a given use

Incentivized

• It allow's us to update apps instantly
• It gives user quick response to overcome headache issues
• It's saves crucial time from both ends