ManageEngine Endpoint Central vs. Patch My PC Patch Management

The tool excels at managing a large number of devices across multiple locations, providing a single pane of glass for IT administrators. This is particularly beneficial for organizations like us with branch offices or remote employees. And it offers hardware and software inventory, remote access, and configuration management, making it suitable for organizations that need to maintain detailed oversight of their IT assets.

I highly recommend Patch My PC to businesses of all types and sizes. The tool is highly customizable and can meet the needs of any organization. It is easy to implement with Configuration Manager (SCCM) and Intune and can be set up within a matter of minutes.

• product support - the technicians at ManageEngine Endpoint Central are very knowledgeable when it comes to the system- I have never had an issue not fixed promptly by them
• The OS deployment tool saves us a significant amount of time and man hours in deploying machines- from manual setups taking 1-2 hours to complete per device, to 6 minutes each, is all the proof you need
• Being able to remotely and silently install packages of software e.g Foxit PDF viewer, means we can instantly give hundreds or even thousands of machines a piece of software that before using EC, would have taken weeks to do, even with multiple technicians

Incentivized

• Great customer support
• Automation of application creation and updates
• Easy to integrate and manage

• More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
• Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
• Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.

Incentivized

• SAS solution
• Be able to select a specific application version for deployment

ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management

I consider Patch My PC a necessary tool for any environment I manage. I cannot imagine managing an environment without it, as the time and effort it saves is invaluable.

This is a big piece of software and it does take some time to work out how to use it, but there are things like 'software templates' which is software that is ready to deploy to clients. You can use it to find out almost any information from a client, if you get stuck the support team are happy to help.

Incentivized

The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.

Incentivized

The implementation is super easy, specially if you're just Integrating it with Intune.

In my organization I used Atera previously, which is similar to ManageEngine Endpoint Central but Atera is a cloud-based IT management tool ideal for small IT teams where ManageEngine Endpoint Central can provide more users control and has better features. Mainly ManageEngine Endpoint Central is better for enterprise level.

Patch My PC is a tool developed and maintained by experienced systems administrators, who have a deep understanding of the workings of Configuration Manager (SCCM) and Intune. They know what it takes to successfully deploy applications to end-users, making the tool an ideal choice for managing software updates and deployments.

• Our security posture is easy to see and act upon as you have a single place to look at all machines vulnerabilities. This helps us when it comes to security audits as we are able to demonstrate the value of the application.
• Remote support is inbuilt and easy to use as you can just hop onto any agented machine and control it directly without asking for codes or getting people to visit a specific website.
• We were able to mass install various applications to client machines over the years and the time and cost saved by not having to visit remote machines in different countries has proved invaluable.

Incentivized

• Saves countless hours on manually packaging applications
• Saves countless hours on investigating what applications in your environment needs updated
• saves you 1-3 headcounts in your department