ManageEngine Site24x7 vs. Tivoli Monitoring (legacy)

[Site24x7 All-in-One Monitoring is] well suited in website monitoring where especially for uptime and availability of the website. Due to its cloud nature, the company has servers distributed globally that allow to check site availability from anywhere in the world.

Incentivized

If you are looking for a software that looks decent but is not something you truly rely on, this is it. I have had bad experiences with IBM Tivoli Monitoring reporting on system errors that were not evident on the systems themselves at all. There is a lot of specific alerting you can set up which is nice.

Incentivized

• Very clean website UI. Tests are well categorized and navigation is very simple.
• The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
• The cost of the platform is very cheap and the cost also scales at a low amount.
• No on-premise footprint. All cloud-based.

Incentivized

• The GUI is easy to read.
• The software is fairly easy to configure.
• Almost real-time.

Incentivized

• Ability to edit an existing maintenance schedule, vs creating a new one each time
• Grouping of emails to SMS and non SMS alerts to save on false alerts
• Setup of Realtime user monitor was not as functional as expected with regard to adding 3rd party scripts.

Incentivized

• The software is not reliable at all.
• Reports errors that are false-negatives.
• Hard to configure alarms/alerts.
• Bulky installation (takes up quite a bit of space).

Incentivized

I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.

Incentivized

The biggest difference between Site24x7 and products like PRTG, Nagios, or Icinga, is that Site24x7 is hosted off the network, completely externally. The others do a great job on network alerts-- and some can even be configured to send SMS or phone calls with the right equipment and plugins-- but they usually reside in the network or at least on-site. Hosting them in the cloud might be a way around that, in which case they would be pretty similar to Site24x7 in capability, but without the additional software costs in the case of Nagios and Icinga (both open source).

Incentivized

We selected IBM Tivoli Monitoring as a bundle deal, other than that I would have probably gone with another vendor. We use Brocade Network Advisor for our SAN also which I would suggest to anyone over this software. The software has not been that reliable for me since we started using it.

Incentivized

• Cost savings have been substantial at approximately 70%.
• We do suffer delayed email notifications and regular locational failures from 24x7. However, this is easily overcome by extra locational checks.
• Much quicker responses from out of hours teams with the benefit of the mobile app, which is user-friendly.

Incentivized

• I would not purchase this again.
• Other software monitoring tools have been more reliable and easier to manage.
• Difficult to manage, if you patch the server the software is installed on and have to reboot it, IBM Tivoli Monitoring does not come up clean.

Incentivized