ManyChat headquartered in San Francisco provides their chatbot building platform to deploy Facebook messenger chatbots for support and service.
$10
per month
Zoom Virtual Agent
Score 8.7 out of 10
N/A
An AI chatbot which is ready 24/7 to provide quick, personalized help and boost team productivity. The AI chatbot with machine learning guides users to accurate answers fast, reducing the burden on customer service and support teams.
N/A
Pricing
ManyChat
Zoom Virtual Agent
Editions & Modules
500 Subscribers
$10.00
per month
1,000 Subscribers
$15.00
per month
2,500 Subscribers
$25.00
per month
5,000 Subscribers
$45.00
per month
10,000 Subscribers
$65.00
per month
15,000 Subscribers
$95.00
per month
20,000 Subscribers
$125.00
per month
25,000 Subscribers
$145.00
per month
25,001+ Subscribers
Contact Sales
Zoom Virtual Agent
Contact Sales
Offerings
Pricing Offerings
ManyChat
Zoom Virtual Agent
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
—
Zoom Virtual Agent available as an add-on to Zoom Contact Center.
I found that ManyChat is a strong tool when receiving incoming messages, being able to create a tree of potential responses based on options given to the initiator. There is also a huge potential for complex automation (as long as the environment required by Facebook in order to send outgoing messages is maintained).
Really great for customers that have experience with chatbots and want a powerful platform that is continuing to evolve. It has been one of the most accurate platforms for generative AI responses and has great tools for administering the platform in a scalable manner. The tool has greatest utility for companies with existing knowledge bases that can be leveraged and with a team that can dedicate resources to continually evolving the implementation to take full advantage of the tool.
Honestly, the only thing I don't like about ManyChat is their support. It seems to be almost non existent. However, that concern is negated by having a fantastic user base that helps each other out on Facebook.
ManyChat is a great tool, provides loads of features, integrations and just saves you a whole load of time once all set up. If you aren't tech-savvy or used to how digital marketing tools work, it can appear complicated. That's how I felt initially 2 years ago, and after watching tutorials online I had a better understanding of it. This is why I rated it a 7, as it's not a tool that you can just play around with and guess how it works. There's definitely a learning curve with it so I recommend doing the free training and watching video tutorials.
There is room for improvement but frankly, we haven't had the need to request for support. Everything is pretty easy to setup and there are very useful video explanation guides and walkthroughs on ManyChat's YouTube channel. The only challenge we have had was to integrate it with Zapier, it's a bit tricky because you need to do a setup workaround first, but nothing too complicated.
I've worked in the past with Chatfuel. However, I decided to switch to ManyChat due to a variety of reasons. Overall, ManyChat offers much more functionality out of the box (e.g., Facebook comments tool), sequence builders are much more intuitive. Also, they provide flexible pay as you go pricing plan, which is perfect for a startup like us.
For the intended application, we experienced a negative ROI due to the inconsistency in the ability to maintain the automation without incoming responses. Since it is a free service that was meant to lead to paid services organically, the inconsistencies prevented the desired outcome.
We did experience a higher conversion rate with basic incoming messages with questions about services or products due to the ability to have pre-created responses and direction immediately supporting the prospect.
