Likelihood to Recommend
MasterControl is very flexible in all modules. A manufacturing department and a nursing unit can both use the same modules with all their needs met. System configuration can be accomplished at a broad and or granular level. Each document, incident, user etc can have a customized configuration for its unique workflow. The application is web-based and available on a variety of platforms. Security allows staff to access what they need from the workplace, remotely from a client site to home. While I work in healthcare, I can talk to other MasterControl clients in the oil industry or Pharma and we still can provide suggestions to each other about new or unique uses for MasterControl. I
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Out of the box,
Manufacturing has a lot of functionality and the flexibility to change the app on demand to meet your requirements. You can even change the MO requirements on demand, such as substituting one material for another. The only criticism I have is that child MOs (manufacturing orders) do not get listed more clearly. Out of the box, there is no way to jump to a child-MO from the parent-MO. That said, we largely mitigated this problem by linking all MO's together according to the sales order using studio. Our version, 13, there is a bug that when you reduce a material requirement (in order to substitute with another) it still tries to consume the original quantity. This has been fixed in version 14.
Read full review Pros Document control Deviation control Training Read full review Item Routing BoO integration with Studio Partial Production & Backorders Whole-System Integration Read full review Cons Their new report writer is not user friendly yet. MasterControl has listened to its clients and have been making small changes to assist reporting. There is still room for improvement though. Rapid company growth means many new staff. Some tech support staff know less than the customers they are supporting. Read full review Deeper integration out of the box Child-MO tracking Read full review Likelihood to Renew
During the past five years, we expanded our business and its quality control, and we hadn't had any issues even when we grew the company's size around five times. The software has proved itself during these years, and now we rely on it heavily and don't think we need to switch to any other similar product in the near future.
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The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.
Read full review Alternatives Considered
SharePoint and DocSTAR were reviewed as well as 6 others. None of them provided that flexibility that MasterControl did. MasterControl had all the whistles and bells other systems did, but it offered for customizations to let us include clinical ancillary services, nursing units, outpatient clinics, product manufacturing etc. All its modules are linked together so processes are streamlined and automated. The cost is more than several other systems, but it makes up for it in its customer service and flexibility. MasterControl does value its customers and does take client suggestions to new enhancements routinely. Clients routinely get together on virtual meetings to assist each other and provide suggestions to MasterControl.
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We had previously used xTuple ERP for manufacturing.
ERP is a big step up as well as a big savings. xTuple did have a robust manufacturing offering, but the
Studio allowed us to do things we could never have done with xTuple, like integrate the BoO. xTuple never tracked product transfers either, so you had to manually track requirements or do detective work to figure things out.
is a big improvement on that.
Read full review Return on Investment We need fewer employees at quality department We spend less time to respond observations We trust more with the material and records Read full review >30% savings over our previous solution More flexibility when used with Studio Product transfers make tracking demand easier Read full review ScreenShots Odoo Manufacturing Screenshots