What users are saying about
11 Ratings
1 Ratings
11 Ratings
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Score 8.3 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

Mattermost

Software developers are big enthusiasts of a ChatOps software, such as Mattermost, as it allows for direct collaboration without unnecessarily relying on email to get projects done. That goes for any teams that require collaboration. Some scenarios where Mattermost may not work as well would be teams that are in different geographic locations, such as teammates in India. Due to the time difference, collaboration would be harder, and an application like Mattermost may not have that much benefit.
Anonymous | TrustRadius Reviewer

SocialPort

How does this platform improve the efficiency and productivity of my team?How much time should my team be spending in the platform each day?What is your history of deploying B2B sales technology and training?How does this integrate with my CRM?
Paul Allen | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Mattermost
6.9
SocialPort
Task Management
Mattermost
7.0
SocialPort
Gantt Charts
Mattermost
6.0
SocialPort
Scheduling
Mattermost
7.0
SocialPort
Workflow Automation
Mattermost
5.0
SocialPort
Mobile Access
Mattermost
8.5
SocialPort
Search
Mattermost
7.8
SocialPort

Communication

Mattermost
8.0
SocialPort
Chat
Mattermost
9.7
SocialPort
Notifications
Mattermost
8.7
SocialPort
Discussions
Mattermost
9.3
SocialPort
Surveys
Mattermost
7.0
SocialPort
Internal knowledgebase
Mattermost
6.0
SocialPort
Integrates with Gmail and Google Hangouts
Mattermost
7.0
SocialPort

File Sharing & Management

Mattermost
7.3
SocialPort
Versioning
Mattermost
8.0
SocialPort
Video files
Mattermost
6.4
SocialPort
Audio files
Mattermost
6.7
SocialPort
Document collaboration
Mattermost
8.6
SocialPort
Access control
Mattermost
7.6
SocialPort
Advanced security features
Mattermost
7.0
SocialPort
Integrates with Google Drive
Mattermost
8.0
SocialPort
Device sync
Mattermost
6.0
SocialPort

Pros

Mattermost

  • It's open-source! So our devs could adequate the tool to our necessities.
  • It works particularly well in every navigator.
  • It also works well in mobile phones, even when you choose not to install the mobile app (this is a BIG plus).
María Lucía Santagata | TrustRadius Reviewer

SocialPort

  • Expertise, Strategy & Training - They are true experts and have years of B2B sales technology deployment and training to offer.
  • Content Syndication - By far the easiest and most efficient platform I've seen to share approved content controlled and at scale.
  • CRM Integration - Most of the other platforms we trialed had far less superior integrations with our CRM allowing us to close the loop.
  • More Leads - SocialPort allowed our team to identify and engage with leads and weed out useless activities.
Paul Allen | TrustRadius Reviewer

Cons

Mattermost

  • UI glitches were frequent occurrences
  • Base pricing is competitive with Slack, but enterprise features come at a hefty price
  • Webhooks are cumbersome to set up compared to Slack
Anonymous | TrustRadius Reviewer

SocialPort

  • Auto-Posting - I'd like to see a way to syndicate certain content directly through our internal advocate's social channels.
Paul Allen | TrustRadius Reviewer

Usability

Mattermost

Mattermost 7.3
Based on 3 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

SocialPort

No score
No answers yet
No answers on this topic

Support Rating

Mattermost

Mattermost 7.8
Based on 7 answers
Direct support is only available for the paid version, but there is a very active community that provides a considerable amount of information.
Anonymous | TrustRadius Reviewer

SocialPort

No score
No answers yet
No answers on this topic

Alternatives Considered

Mattermost

Slack is excellent and has many of the same features as Mattermost. However, the cost if you have a larger group can be prohibitive. Mattermost is a better ROI per user, in our opinion. It also allows us to host it ourselves, which is more desirable for management by our MIS department.
Angela Goldsmith, PMP | TrustRadius Reviewer

SocialPort

No answers on this topic

Return on Investment

Mattermost

  • Install, deploy and forget, as the setup was very easy
  • Mattermost has neither had a positive nor negative impact on business objectives
Jaideep Tibrewala | TrustRadius Reviewer

SocialPort

  • Increase in pipeline and opportunities created
  • Increase quota retirement
  • Decreased the average "time to close"
Paul Allen | TrustRadius Reviewer

Screenshots

Mattermost

SocialPort

Pricing Details

Mattermost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SocialPort

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Mattermost
8.4
SocialPort
10.0

Usability

Mattermost
7.3
SocialPort

Support Rating

Mattermost
7.8
SocialPort

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