Mattermost vs. SocialPort

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mattermost
Score 8.9 out of 10
Enterprise companies (1,001+ employees)
Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.
$0
per month per user
SocialPort
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
SocialPort is a social communication management system that allows organizations share content on social platforms, enabling them to grow relationships and exhibit thought leadership in their industry. rFactr also provides social content training that prepares each individual in a business to engage in conversations and share posts that have been optimized for social channels. rFactr empowers organizations to collaborate and promote social selling best practices through industry leading…N/A
Pricing
MattermostSocialPort
Editions & Modules
Free Self-Hosted
$0
per month per user
Professional
$10
per month per user
Enterprise
Contact Us
per month per user
No answers on this topic
Offerings
Pricing Offerings
MattermostSocialPort
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsSocialPort provides complete feedback that allows individuals to track and manage everything from content creation to engagement.
More Pricing Information
Community Pulse
MattermostSocialPort
Top Pros
Top Cons
Features
MattermostSocialPort
Project Management
Comparison of Project Management features of Product A and Product B
Mattermost
8.3
29 Ratings
6% above category average
SocialPort
-
Ratings
Task Management7.418 Ratings00 Ratings
Gantt Charts8.310 Ratings00 Ratings
Scheduling8.310 Ratings00 Ratings
Workflow Automation7.513 Ratings00 Ratings
Mobile Access8.628 Ratings00 Ratings
Search9.225 Ratings00 Ratings
Visual planning tools8.812 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Mattermost
8.8
31 Ratings
9% above category average
SocialPort
-
Ratings
Chat9.831 Ratings00 Ratings
Notifications8.631 Ratings00 Ratings
Discussions9.429 Ratings00 Ratings
Surveys9.018 Ratings00 Ratings
Internal knowledgebase8.617 Ratings00 Ratings
Integrates with GoToMeeting8.59 Ratings00 Ratings
Integrates with Gmail and Google Hangouts8.613 Ratings00 Ratings
Integrates with Outlook8.29 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Mattermost
8.8
29 Ratings
8% above category average
SocialPort
-
Ratings
Versioning8.812 Ratings00 Ratings
Video files9.123 Ratings00 Ratings
Audio files9.123 Ratings00 Ratings
Document collaboration8.419 Ratings00 Ratings
Access control8.923 Ratings00 Ratings
Advanced security features8.420 Ratings00 Ratings
Integrates with Google Drive8.713 Ratings00 Ratings
Device sync9.317 Ratings00 Ratings
Best Alternatives
MattermostSocialPort
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
GetAccept
GetAccept
Score 7.6 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Paperflite
Paperflite
Score 9.7 out of 10
Enterprises
HCL Connections
HCL Connections
Score 8.6 out of 10
Paperflite
Paperflite
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MattermostSocialPort
Likelihood to Recommend
9.5
(32 ratings)
10.0
(1 ratings)
Likelihood to Renew
6.8
(6 ratings)
-
(0 ratings)
Usability
6.0
(6 ratings)
-
(0 ratings)
Support Rating
8.0
(9 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
Ease of integration
7.5
(19 ratings)
-
(0 ratings)
User Testimonials
MattermostSocialPort
Likelihood to Recommend
Mattermost
Mattermost is definitely appropriate for a growing company with team members spread out across the u.s. and Canada. It’s given me the ability to have access to anyone with the information I need or the ability to develop friendships, working relationships with people I otherwise wouldn’t have access to
Read full review
rFactr
How does this platform improve the efficiency and productivity of my team? How much time should my team be spending in the platform each day? What is your history of deploying B2B sales technology and training? How does this integrate with my CRM?
Read full review
Pros
Mattermost
  • We collaborate as a team with great efficiency and ease, we solve any problem or need together through the Mattermost chat.
  • Communication is made regardless of the distance where my colleagues are, it is very fast and does not slow down the progress of our work.
  • We can create many channels and be more efficient, we enhance the internal productivity of each department.
Read full review
rFactr
  • Expertise, Strategy & Training - They are true experts and have years of B2B sales technology deployment and training to offer.
  • Content Syndication - By far the easiest and most efficient platform I've seen to share approved content controlled and at scale.
  • CRM Integration - Most of the other platforms we trialed had far less superior integrations with our CRM allowing us to close the loop.
  • More Leads - SocialPort allowed our team to identify and engage with leads and weed out useless activities.
Read full review
Cons
Mattermost
  • Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
  • The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
Read full review
rFactr
  • Auto-Posting - I'd like to see a way to syndicate certain content directly through our internal advocate's social channels.
Read full review
Likelihood to Renew
Mattermost
Mattermost has been an excellent tool for our business, allowing for a very cost-effective means of communicating, collaborating, and sharing project and business documentation and resources. The free community edition allows for simple installation on existing cloud server resources which results in significantly lower recurring costs compared to the competition
Read full review
rFactr
No answers on this topic
Usability
Mattermost
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
Read full review
rFactr
No answers on this topic
Support Rating
Mattermost
We have not had to contact support for Mattermost ever. All that we have needed has been available in the documentation or website. One of our DevOps team members set it up in a couple of hours. The whole team was using Mattermost that same day. No support needed.
Read full review
rFactr
No answers on this topic
Implementation Rating
Mattermost
This went as expected. No surprises or major hurdles.
Read full review
rFactr
No answers on this topic
Alternatives Considered
Mattermost
Before Mattermost, we used Stride first, and then Slack as our communication platform. Stride got discontinued so it is not comparable, but Slack got very costly for us, with basically the same features as Mattermost - a matter of fact, the "reply" feature is surprisingly non-existent on Slack (you can reply by opening a different thread, but that is hard to follow in most cases), and not only exists in Mattermost but very straightforward. We have considered using Discord too, but then chose Mattermost for its open-source nature, and the possibility of running our very own self-hosted servers, with total control.
Read full review
rFactr
No answers on this topic
Return on Investment
Mattermost
  • Very high performing data migration functions and easy to navigate.
  • Creating analytics on multiple big data is a very simple and reliable report with multiple benefits.
  • Collaboration is effective, and easy project documentation.
  • Lead generation is excellent and easy on access control management.
Read full review
rFactr
  • Increase in pipeline and opportunities created
  • Increase quota retirement
  • Decreased the average "time to close"
Read full review
ScreenShots

Mattermost Screenshots

Screenshot of Channels: All team communications in one place.Screenshot of Playbooks: Orchestrates work across tools and teams.Screenshot of Boards: Project planning and milestones.Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.

SocialPort Screenshots

Screenshot of