Medallia vs. Nextiva Customer Experience
Medallia vs. Nextiva Customer Experience
Product | Rating | Most Used By | Product Summary | Starting Price |
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Medallia | N/A | Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time. | N/A | |
Nextiva Customer Experience | N/A | Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time… | N/A |
Medallia | Nextiva Customer Experience | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Medallia | Nextiva Customer Experience | |
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Top Pros | No answers on this topic | |
Top Cons |
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Medallia | Nextiva Customer Experience | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Medallia | Nextiva Customer Experience | |
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Likelihood to Recommend | 9.2 (21 ratings) | 10.0 (1 ratings) |
Usability | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 7.0 (2 ratings) | - (0 ratings) |
Medallia | Nextiva Customer Experience | |
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Likelihood to Recommend | Medallia | Nextiva |
Pros | Medallia | Nextiva No answers on this topic |
Cons | Medallia | Nextiva No answers on this topic |
Usability | Medallia | Nextiva No answers on this topic |
Support Rating | Medallia | Nextiva No answers on this topic |
Alternatives Considered | Medallia | Nextiva |
Return on Investment | Medallia | Nextiva No answers on this topic |
ScreenShots | Medallia Screenshots |