Medallia vs. ProProfs Quiz Maker

Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.

Incentivized

According to me, ProProfs is a versatile tool so it can be used in different places keeping in mind different ways of applications. Businesses can use it for lead generation, pre-hiring skills assessments, training assessments, compliance training, increasing social engagement, and much more. There are templates segmented into different categories so you can understand different use cases.

• It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
• As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
• It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.

Incentivized

• Creating assessments is very easy with ProProfs. It has lots of pre-designed assessments that we can quickly modify by adding questions from their question bank.
• It has excellent anti-cheating features which allow us to conduct remote hiring tests.
• The tool provides simple and useful reports with visual statistics that make it very easy to compare candidates.

• Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
• Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.

• In my opinion, it doesn’t really need any improvements, but I’d like to see some advancements in:
• Templates.
• Question Types.
• Grading.

Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.

Incentivized

I’d give ProProfs Quiz Maker a 9. The quiz tool isn’t perfect but looks all set to become it. We’re particularly impressed by all the quiz creation resources it offers and how comprehensive the settings and functionalities are. The support has been good too. The customer service team is patient and readily available.

Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs

Incentivized

Because it met all the requirements my organization had. we were using it to meet our overall business goals that include lead generation, growing our brand reach, recruiting the best candidates, quality employee on-boarding & training, and more. The easy to use interface and flexible customization made the tasks easy, and we accomplished the desired targets from the tool

Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.

Incentivized

ProProfs Quiz Maker is a very easy-to-use tool and that is its USP. It is preferred over other tools for its super simple user interface and the no-fuss installation. You can simply get started by signing up and choosing a plan and you don’t have to be highly tech-savvy to create quizzes or tests.

• It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
• It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.

Incentivized

• I feel that it has allowed me to do more with my quizzes.
• I would very much like to have more control over the certificates that are auto generated after they take the exam.

Incentivized