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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Meta Business Suite

    Score7.4 out of 10
    N/AFormerly known as Facebook Business Suite or Facebook for Business, a solution for small businesses used to manage all business activity on Facebook, Messenger and Instagram from one place. It is presented as a one-stop shop where business owners can manage all marketing and advertising activities on Facebook and Instagram. It centralizes tools that help the user to connect with customers on all apps and get better business results.N/A

    RWS Tridion Sites

    Score9 out of 10
    N/ARWS Tridion Sites provides web content management capabilities, connecting people, processes, and information across teams, brands, and markets, to deliver impactful online experiences globally. RWS Tridion Sites' DPX platform enables the use of either traditional or headless publishing. It includes advanced features such as automated personalization, multilingual capabilities and Semantic AI. The BluePrinting® technology at the core of RWS Tridion Sites simplifies reuse and…N/A
    Pricing
    Meta Business SuiteRWS Tridion Sites
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Meta Business SuiteRWS Tridion Sites
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Meta Business SuiteRWS Tridion Sites
    Considered Both Products
    Meta Platforms Inc
    No answer on this topic
    RWS Group
    No answer on this topic
    Key User Insights
    Would buy again
    65%
    Would buy again
    15 Answers
    No answers on this topic
    Delivers good value for the price
    85%
    Delivers good value for the price
    17 Answers
    No answers on this topic
    Happy with the feature set
    70%
    Happy with the feature set
    16 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    70%
    Lived up to sales and marketing promises
    14 Answers
    No answers on this topic
    Implementation went as expected
    85%
    Implementation went as expected
    17 Answers
    No answers on this topic
    Features
    Meta Business SuiteRWS Tridion Sites
    Listening/monitoring
    Comparison of Listening/monitoring features of Meta Business Suite and RWS Tridion Sites
    Feature
    Meta Business Suite
    6.6
    13 Ratings
    15% below category average
    RWS Tridion Sites
    -
    Ratings
    Boolean keyword searches7.08 Ratings00 Ratings
    Filtering out noise/spam6.510 Ratings00 Ratings
    Sentiment analysis6.810 Ratings00 Ratings
    Broad channel coverage6.312 Ratings00 Ratings
    Publishing
    Comparison of Publishing features of Meta Business Suite and RWS Tridion Sites
    Feature
    Meta Business Suite
    7.3
    15 Ratings
    11% below category average
    RWS Tridion Sites
    -
    Ratings
    Content planning and scheduling8.015 Ratings00 Ratings
    Audience targeting8.015 Ratings00 Ratings
    Content optimization7.212 Ratings00 Ratings
    Workflow management6.310 Ratings00 Ratings
    Engagement
    Comparison of Engagement features of Meta Business Suite and RWS Tridion Sites
    Feature
    Meta Business Suite
    7.1
    12 Ratings
    14% below category average
    RWS Tridion Sites
    -
    Ratings
    Automated routing and prioritization7.28 Ratings00 Ratings
    Customer interaction histories7.011 Ratings00 Ratings
    Bulk actions7.110 Ratings00 Ratings
    Marketing
    Comparison of Marketing features of Meta Business Suite and RWS Tridion Sites
    Feature
    Meta Business Suite
    7.4
    15 Ratings
    4% below category average
    RWS Tridion Sites
    -
    Ratings
    Lead generation7.614 Ratings00 Ratings
    Content marketing7.013 Ratings00 Ratings
    Paid media management7.714 Ratings00 Ratings
    Campaigns and promotions7.212 Ratings00 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Meta Business Suite and RWS Tridion Sites
    Feature
    Meta Business Suite
    8.5
    13 Ratings
    2% above category average
    RWS Tridion Sites
    -
    Ratings
    Twitter8.73 Ratings00 Ratings
    Facebook8.812 Ratings00 Ratings
    LinkedIn8.54 Ratings00 Ratings
    Google+8.54 Ratings00 Ratings
    Instagram8.413 Ratings00 Ratings
    Pinterest9.04 Ratings00 Ratings
    YouTube7.54 Ratings00 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of Meta Business Suite and RWS Tridion Sites
    Feature
    Meta Business Suite
    8.1
    15 Ratings
    5% above category average
    RWS Tridion Sites
    -
    Ratings
    Campaign success analytics8.315 Ratings00 Ratings
    Real-time tracking8.015 Ratings00 Ratings
    Competitor analysis7.99 Ratings00 Ratings
    Account management
    Comparison of Account management features of Meta Business Suite and RWS Tridion Sites
    Feature
    Meta Business Suite
    8.1
    13 Ratings
    2% above category average
    RWS Tridion Sites
    -
    Ratings
    Role-based user permissions & privileges8.113 Ratings00 Ratings
    Mobile access8.012 Ratings00 Ratings
    Security
    Comparison of Security features of Meta Business Suite and RWS Tridion Sites
    Feature
    Meta Business Suite
    -
    Ratings
    RWS Tridion Sites
    9.0
    9 Ratings
    9% above category average
    Role-based user permissions00 Ratings9.09 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Meta Business Suite and RWS Tridion Sites
    Feature
    Meta Business Suite
    -
    Ratings
    RWS Tridion Sites
    9.1
    8 Ratings
    15% above category average
    API00 Ratings8.36 Ratings
    Internationalization / multi-language00 Ratings10.07 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Meta Business Suite and RWS Tridion Sites
    Feature
    Meta Business Suite
    -
    Ratings
    RWS Tridion Sites
    8.5
    8 Ratings
    8% above category average
    WYSIWYG editor00 Ratings8.08 Ratings
    Code quality / cleanliness00 Ratings8.07 Ratings
    Admin section00 Ratings9.08 Ratings
    Page templates00 Ratings9.08 Ratings
    Library of website themes00 Ratings8.24 Ratings
    Mobile optimization / responsive design00 Ratings9.07 Ratings
    Publishing workflow00 Ratings9.08 Ratings
    Form generator00 Ratings8.33 Ratings
    Web Content Management
    Comparison of Web Content Management features of Meta Business Suite and RWS Tridion Sites
    Feature
    Meta Business Suite
    -
    Ratings
    RWS Tridion Sites
    7.6
    8 Ratings
    1% above category average
    Content taxonomy00 Ratings9.07 Ratings
    SEO support00 Ratings9.06 Ratings
    Bulk management00 Ratings9.08 Ratings
    Availability / breadth of extensions00 Ratings8.35 Ratings
    Community / comment management00 Ratings3.03 Ratings
    Best Alternatives
    Meta Business SuiteRWS Tridion Sites
    Small Businesses
    Sendible
    Score7.2 out of 10
    Umbraco CMS
    Score7 out of 10
    Medium-sized Companies
    Emplifi
    Score8.9 out of 10
    Square Online
    Score7.7 out of 10
    Enterprises
    Salesforce Marketing Cloud Social Studio (discontinued)
    Score8.1 out of 10
    Storyblok
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Meta Business SuiteRWS Tridion Sites
    Likelihood to Recommend
    7.3
    (108 ratings)
    9.9
    (22 ratings)
    Likelihood to Renew
    10.0
    (7 ratings)
    6.3
    (15 ratings)
    Usability
    6.7
    (17 ratings)
    8.5
    (2 ratings)
    Performance
    3.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (4 ratings)
    -
    (0 ratings)
    User Testimonials
    Meta Business SuiteRWS Tridion Sites
    Likelihood to Recommend
    Meta Platforms Inc
    Meta Business Suite has been highly effective in exposing our brand and our clients' brands to a large audience. It is also one of the most cost-effective ad platforms for B2B marketing campaigns. The issue is filtering out low-quality leads from a B2B lead generation process, as you often receive as many poor-quality leads as high-quality ones.
    Incentivized
    Read full review
    RWS Group
    Love the product and I really like how we use it for public sites. The only negative aspect is that it is just hard to find Tridion devs that understand the tool, grasp .net, react, and understand the blueprint, etc.
    Read full review
    Pros
    Meta Platforms Inc
    • Segmentation is HUGE. You can segment by almost anything you want, be it demographic, sociological, behavioral... you name it. You can also create targets based on your visitors and their actions. Even custom lists.
    • They are very good at optimizing your campaigns automatically. This is so important because it will improve your ROI in several multiples otherwise
    • Managing ads in general works fine, and the data, even though is not exactly as accurate as Analytics, it's pretty decent.
    • Gives you placements and different ad types so you can get the most out of it.
    • Pixel and catalog integration are very powerful. You can almost instantly start tracking and catalog fetches your site daily for updates.
    Incentivized
    Read full review
    RWS Group
    • Makes it easy to spin up a new site quickly
    • Allows for numerous users to work on the same site without conflicting with each other's changes
    • Allows you to unpublish changes or revert to old versions if you make a mistake
    • Allows you to time publishing actions (for example, you can set it to happen overnight)
    Incentivized
    Read full review
    Cons
    Meta Platforms Inc
    • The planner enables timings of others' posts to be seen easily, but an easier view of that content (eg by hovering over it) would be preferable
    • Insights gives detailed information on the performance of posts, but could be more intuitive - and it would be helpful if it flagged particularly good performers or practices.
    • Sometimes using @ tags is a little slow - and it's not always easy to tell which ones you want without opening another window and testing them yourself.
    Incentivized
    Read full review
    RWS Group
    • Tridion is complicated in enough ways that it makes it difficult to train new users. Therefore, we have to limit the number of people with access to the system since we have not yet implemented Workflow.
    • When something goes wrong (items fail to publish, or there is unexpected behavior with components), there is little explanation provided that would point us in the right direction to troubleshoot. As a result, content Authors and Editors have to frequently ask for IT assistance.
    Read full review
    Likelihood to Renew
    Meta Platforms Inc
    We have to continue using this tool in order to be effective on this marketing platform. Though there are several changes I wish we could see, the fact is that we will still need to use this product to provide customers with the information they need.
    Incentivized
    Read full review
    RWS Group
    I am giving this a semi-high rating because we have already got Tridion up and running and we are still in the process of moving the sites over to Tridion. It is unlikely we will be moving things to a new CMS AGAIN in the near future as the cost to get Tridion was high.
    Read full review
    Usability
    Meta Platforms Inc
    Meta Business Suite is a solid, centralized tool that covers the core needs of social media planning and publishing. However, some limitations — like inconsistent Reels functionality, clunky previews, and lack of creative asset organization — hold it back from being a seamless, end-to-end solution. There's a lot of potential with continued improvements.
    Incentivized
    Read full review
    RWS Group
    The editor user interface is very user friendly and in-site editing makes simple updates fast and easy. The extensibility of Tridion is a big plus and the ability to add our own options into the default Tridion interface helps us integrate with external systems. Finally, the user permissions and security system helps us deploy it within our large organization.
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    Reliability and Availability
    Meta Platforms Inc
    I've only dealt with the API having issues a couple times, but as you can imagine an outage is not something an advertiser would find acceptable, especially during any ecommerce-heavy time of year. The overall platform could use some help with availability when it comes to authentication, as it struggles with consistency in authentication.
    Incentivized
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    RWS Group
    No answers on this topic
    Performance
    Meta Platforms Inc
    There are a lot of shortcomings when it comes to performance. There are pages that I do not expect to have much information to load on the page, yet it takes an incredibly long time (10+ secondes). I have not had experience with the integration slowing other platforms down too much.
    Incentivized
    Read full review
    RWS Group
    No answers on this topic
    Support Rating
    Meta Platforms Inc
    I've found the Facebook for Business support to be hit or miss. For billing questions they're timely and helpful. For complex questions about specific services I've often received a longer wait and a less helpful experience. I'm often redirected to their docs, which are often not particularly helpful.
    Read full review
    RWS Group
    No answers on this topic
    Implementation Rating
    Meta Platforms Inc
    Take all of the training offered through Facebook first before attempting to create a page on the platform. Learn all of the capabilities available to you. Learn about the different types of audiences who might be interested in seeing your page. Create short video clips as though they are viewed at a much higher rate than anything else. Offer free giveaways or raffles to further build to your list of prospects and drive traffic to your website
    Incentivized
    Read full review
    RWS Group
    No answers on this topic
    Alternatives Considered
    Meta Platforms Inc
    Compared to the other tools listed above, Meta Business Suite has good navigation, great interest audience-building tools, okay ad analytics, a great messaging system, and below-average customer support. We chose Meta Business Suite for its massive user base and for its industry-leading targeting functionality (which is a result of that massive user base!).
    Incentivized
    Read full review
    RWS Group
    It is a nuclear missile compared to the other handguns and knives on the market today. But it also requires nuclear technicians and expertise that a handgun doesn't require. Do you need to decimate your competition and you have the investment capabilities necessary to put a nuclear missile into the sky? Then definitely do it. Especially if you need a very good multi-lingual blueprint provider like Tridion.
    Incentivized
    Read full review
    Scalability
    Meta Platforms Inc
    This product is definitely able to run at scale, but it would be wise to have enough eyeballs to oversee it and the tools for keeping the campaigns, adsets, and ads organized could use some improvement. I can also see the UI interfering with usability at greater amounts of scale.
    Incentivized
    Read full review
    RWS Group
    No answers on this topic
    Return on Investment
    Meta Platforms Inc
    • Overall positive ROI has been achieved using this platform. You must have a clear understanding of where your CPL maximums are to remain profitable and either optimize to success or pull the plug on campaigns that are bleeding spend.
    • This is a great platform to build new audiences or grow existing ones.
    • Building audience segments via pixel tracking is a huge win for this platform.
    Incentivized
    Read full review
    RWS Group
    • SDL is a very complex system. Creating custom components by external vendors turned out to be expensive.
    • The learning curve is very slow, so training takes a lot of time and cost.
    • The revamped corporate site looks clean, modern, and is mobile-friendly.
    Incentivized
    Read full review
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