Mhelpdesk vs. WorkWave PestPac

Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.

Incentivized

If all of your data is entered 100% correctly (per WorkWave PestPac standards) and you only need basic functionality, then WorkWave PestPac is great. The more functionality you need, the more they charge (EVERY module is an additional per-user cost, which can get very expensive very quickly). If you are bringing your data from another system, then be prepared to have heartburn (or hire someone to go through and fix all the data). If data is not 100% accurate, then many features don't work as smoothly as you'd like.

Incentivized

• Mhelpdesk allows our sales staff to create estimates and invoices in the field without the connectivity headaches of Quickbooks online products.
• It allows us to track the status of our projects from initial customer contact through completion.

• Easy to search for a customer by many different data points
• Has a lot of customization features, such as naming service types and preset notes

Incentivized

• I spoke about reporting, perhaps they can make this system a little better by integrating new ways to report, perhaps even several options .
• The mobile app sometimes lags which can cause a few issues, nothing too major however.
• Although the customer support provided by Mhelpdesk is relatively great, there have been times when things go unsolved or not taken care of within the amount of time needed.

Incentivized

• Cost structure
• Support
• Complexity

Incentivized

This software is great for both my in house techs and my onsite techs.

It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.

Due to the customizability of the software, the usability is not the easiest to pick up and especially train on. We find that office staff take the longest to train due to the steeper learning curve. It is not a plug and play and every company uses PestPac a little differently so sometimes it can be difficult to get support because what works for one organization may not work for another due to how they set up and use PestPac internally

Incentivized

When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.

Incentivized

Ultimately we went with PestPac due to the reporting but also at the time other softwares had limits to API integration and that was something that was important to us with our business model. The route optimization tool in PestPac was also far better than anything else we had seen out there

Incentivized

• We are 6 months into it with a 50% rollout completed. We need more time to pass and full rollout to be completed before making a hard statement as to the ROI.
• We have already seen greater efficiency in dispatching techs in regards to how many projects per day may be handled (we know of their downtime) and travel time mangement (by being able to map the locations and track them easier).
• No negative impacts on ROI have yet to be seen nor are they projected.

Incentivized

• Improved routing efficiency
• Visibility into performance through the reporting features
• Reduced other software needs due to moving more features into what pestpac offers

Incentivized