MiContact Center vs. Zoho Calendar

We used to have Cloudagent from Ozonetel and due to multiple downtimes and frequent disconnects, It is a good tool for a well-settled call center but is not suitable for startups due to high procurement costs. But the sophistication makes up for the lack of support from the team. The tool is absolute bliss.

It is good for office use for keeping track of meetings and various important events. It is very nice to share a calendar with the whole team and the whole team has access to it, everyone can modify and update events. Furthermore, it is less appropriate when you use it on mobile, and it also cannot record the meetings.

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• Call forwarding
• Voicemail
• Detailed contact list

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• I can see that Zoho Calendar allows for multiple tab use which seemed to be a rare and useful function to have.
• I like how the search function is advanced and you can put specific info to find what you require.
• I like the visual freedom the app gives in terms of the day, month, and workdays, 2-month views, and selecting colours as well, etc.

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• Can be little economic
• Hustle to find the right analysis
• Support can be improved

• It needs better software integration for use with other services and programs
• It needs a better source code so that it doesn't crash or lock up as often
• It should incorporate better customer service for dealing with the issues it creates.

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I subscribe to Zoho One so I use many of the modules that come with that single subscription. I've had intermittent issues with scheduled Zoho Meetings through Zoho CRM not appearing in my Zoho Calendar. Zoho has been working on the issue but it will be fixed for a while and then I'll miss a meeting because it wasn't appearing.

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Since there are lots of preference options, it can be a little confusing when setting up. It does integrate with other calendars where you can choose one or two way syncing which is helpful if you keep separate personal and work calendars. You can set your start day of the week which for me I have it set to Monday. There are also time zone options which are great but still a bit confusing to me.

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Support has been excellent. As always, they are quickly responsive, and I feel they genuinely wish to address and fix any issues. It's unfortunate that my issues with meetings created in Zoho CRM don't always appear in my Zoho Calendar. While they mostly appear, my confidence level on any given week that I can see what is on my schedule is decidedly lacking.

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- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

Zoho calendar allows us to schedule, manage and track your appointment, meetings, birthdays, and other important dates. And also collaborate, share and publish your daily activities. Zoho Calendar also provides you to make it more creative by changing the themes. Event reminders are also available on Zoho Calendar, so we can be reminded either via email or through a pop-up about appointments, dates, milestones, and events. Reminders can pop up as early as 30 days before an event.

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• It keeps all side of our company connected
• Helps facilitate remote work

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• Once the meeting is created on the Zoho calendar, you don't need to remind invitees to join the meeting at a particular time or day. Zoho calendar does that for you.
• If any invitees are unable to join the meeting, they can ask for a different time prior to that meeting.
• Sometimes if many meetings are in the pipeline then there can be overlap.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info