Microsoft Cloud for Nonprofit (discontinued) vs. Neon CRM

Microsoft Cloud for Nonprofit is well suited for non-profit settings requiring one coordinated and one-stop-shop for electronic file management, especially of Microsoft file types such as Microsoft Word documents, Excel sheets, and PowerPoint presentations. Some scenarios where it is less appropriate are for those who need to transfer or share files across different platforms outside of the Microsoft Suite of products.

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If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...

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• Providing a basic framework for nonprofit organizations who've been limping along or have capped out with their current platforms to consider switching to amplify and multiply their capabilities, reach, and impact
• Increasing the accessibility for both citizen developers and tech teams to extend a platform, so long as there are clear parameters (business use case) and thoughtful design and architecture planning
• Sharing some core infrastructure that accelerates the use of important tools to further the mission of nonprofit organizations

• NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
• NeonCRM does a good job helping you track donors' activities/engagements.
• It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.

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• The system is ridiculously hard to implement, requiring too many tiers of Microsoft cloud services to be enabled.
• The technical aspects of the product are far too complex for anyone with standard cloud-based app training to implement.
• The non-profit "qualification" system is poorly designed.

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• Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
• They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.

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It's been very helpful at a very discounted price, especially in data analysis and visualization with Power BI.

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Neon CRM was difficult and frustrating to use without IT experience, and way to costly for the a small to mid-sized nonprofit. We believe that we lost donors due to the inaccurate report system in Neon CRM

The Neon CRM system is confusing (we had to watch video tutorials and html code to understand many of the features, many of which we did not need). Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even harder to use

As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.

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We had to hire someone to implement our donors into Neon CRM

Other solutions may have a head start in terms of features, but MC4N is catching up quickly. Easy integration with the entire Microsoft tech stack including Office 365, Dynamics 365, Azure, Power BI saves costs over time. Microsoft’s Power Platform also allows for easy and rapid low code extensibility. Finally, the Common Data Model enables interoperability with other products and oAppSource apps.

It works. It's easy to customize for nonprofit and industry-specific categories. It does what it does well, and integrates with platforms that specialize in those areas rather than trying to be everything to all users.

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• Attempting to deploy Microsoft Cloud for Non-profits had a negative impact on our donor relations staff, the technical team tasked to deploy it, and upper management who watched the deployment fail.
• Overall, this product is too dependent on too many Microsoft Cloud services to really deploy with any sort of clear expectation to management of what the "hidden" costs would be.

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• Positive: Neon allows us to track, analyze, and optimize our fundraising efforts and outcomes. It is critical to our success.
• Positive: Neon works easily with our website, making donations easy for the donor.
• Positive: Neon is affordable in comparison with similar products.
• Negative: Neon is not well known (yet) so each new employees will probably need to learn it from scratch.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info